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Success Story: Provance and VDE Services GmbH: ITSM Innovation Together

At Provance, we believe that innovation is the cornerstone of progress, and collaboration is the catalyst that propels us forward. We are thrilled to share that VDE Services GmbH—the IT Service Provider for the esteemed VDE Group in Europe— has agreed to a three-year agreement to use the Microsoft Power Platform-based and Power Apps-built ServiceTeam suite of IT Service Management (ITSM) and IT Asset Management (ITAM) products. This not only reinforces our commitment to innovation but also highlights the value and importance of “platform” in modern ITSM.

Cultivating a Fruitful Partnership

We began working with VDE Services in 2018 and our relationship has flourished into a true collaboration that transcends the conventional customer-supplier relationship. It is built on shared goals, mutual trust, and a relentless pursuit of excellence. This new three-year agreement cements our shared vision for modern ITSM underpinned by ServiceTeam ITSM and Microsoft Power Platform.

A Vision for Modernization and Excellence

VDE Services GmbH, a driving force in the technology realm for over a century, is synonymous with innovation and technological progress. The VDE mark represents the highest safety standards and consumer protection. With a legacy of excellence spanning more than 130 years, VDE Services is not just an organization; it is a beacon of innovation and advancement.

This agreement marks an exciting shift as VDE Services embraces our latest offering ServiceTeam ITSM Enterprise edition and ServiceTeam ITAM. This strategic decision demonstrates their commitment to modernization and leveraging cutting-edge technology. By harnessing the capabilities of the Power Platform, VDE Services is poised to enhance ITSM and ITAM processes, elevate operational efficiency, and provide superior service quality.

“As part of the VDE Group, VDE Services is all about innovation and technology. Our customers and employees expect a high level of quality and responsiveness for their business.” said Burkhard Strüder, General Manager of VDE Services. “VDE Services has been and continues to be heavily invested in Microsoft cloud-based platform products to run our business, and our partnership with Provance allows us to extend those investments in technology and people expertise to our IT service management operations. The concept of platform in today’s service management world provides a level of efficiency and savings not available from many vendors. Microsoft and Provance provide us with this critical advantage.”

The Power of Innovation Unleashed

Microsoft Power Platform, equipped with powerful tools such as Power BI, Power Automate, Power Virtual Agent, and AI Builder, is a game-changer in the ITSM landscape. By integrating these capabilities with our deep expertise in ITSM, we are paving the way for VDE Services to achieve transformative outcomes. The partnership will streamline processes, automate workflows, and usher in a new era of IT service excellence.

Kelly Moodie, Provance CEO, says, “It’s a relationship based on a long-term view of success, shared goals and outcomes, trust, and where both parties achieve value for their respective businesses. This is how we view our relationship with VDE Services, and it is very exciting.”

Shaping the Future of ITSM Together

Together, we are not just embracing change; we are driving it. Our collective expertise, coupled with the capabilities of the Power Platform, is a recipe for success that will redefine ITSM and elevate the standards of service excellence.

This next chapter is a testament to our dedication to digital transformation and our relentless pursuit of excellence. We are excited to join forces with VDE Services and look forward to the transformative impact we will create together. As we venture into this new chapter, we invite you to stay tuned for updates and insights as we continue to write the story of innovation and ITSM excellence.

For more information on ServiceTeam ITSM, visit

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