Videos: Customer Spotlight: Leeds City Council

Hear firsthand how Leeds City Council modernized its service desk, replaced a legacy ITSM platform in just 12 weeks, and leveraged ServiceTeam ITSM and Microsoft’s Power Platform to reduce complexity, improve efficiency, and better support the people who serve their community.

This video was originally shown during Leon Welicki’s presentation at the European Power Platform Conference (EPPC). Check out the presentation here.

“Every minute one of our internal employees takes away from their job because they’ve got an IT issue that they can’t resolve is a minute that they’re not spending with a member of the public helping them with their problems.” David Halligan, CTO at Leeds City Council