Whitepapers: How ITSM Tools Support Digital Transformation in IT and IT Services
Digital transformation isn’t just about the introduction of new technology—it’s about better business.
You might have heard all the buzz about how your ITSM capabilities will help with your organization’s digital transformation. It’s true, with the caveat that your ITSM capabilities might first need to be digitally transformed before they can then help with the corporate level need for digital transformation.
Authored by Stephen Mann, Principal Analyst & Content Director at ITSM.tools, this white paper looks at the connection between ITSM and digital transformation. Explaining what’s involved and providing advice on how to digitally transform your ITSM capabilities before using them to support the new and improved IT services that make up your organization’s corporate-level digital transformation.