Webcasts: Understand Tickets, Incidents and Problem Management
The key to great service management is to effectively and efficiently manage issues and requests with modern and flexible processes for tickets, incidents and problem management. Provance® ITSM lets you leverage the robust and flexible platform Dynamics 365 to achieve modern service management. Join Derek Renton and Chris Mahanes of Provance for an in-depth review of how to manage tickets, incidents and problems within Provance ITSM.
In this webcast you’ll learn:
- Understand the ticket intake process, how to triage tickets leveraging a standardized and automated process regardless of the source (portal, email, phone, chat).
- How to effectively work through the incident management process to quickly resolve issues.
- How to leverage problem management when you find that there is a greater issue underlying repetitive incidents.