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Category Archives: IT Service Management
ITIL, MOF and ITSM
IT Infrastructure Library (ITIL), as created by the U.K. government has been adopted as the global de facto standard in IT service management (ITSM). ITSM is a philosophy of IT management that outlines key activities and goals for IT to evolve from systems-centric … Continue reading
Posted in IT Service Management, ITIL, Microsoft, MOF
Tagged IT Infrastructure Library, IT Service Management, ITIL, ITSM, Microsoft Operations Framework, MOF, Provance
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ITSM and ITAM – Greater than the Parts
IT Service Management (ITSM) and IT Asset Management (ITAM) are separate disciplines that provide significant value independently. When combined, they deliver even greater value and organizational impact. While these two disciplines are typically implemented in separate areas of the organization … Continue reading