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IT Service Management: Discover Provance ITSM Service Desk: How to Onboard a New Employee
This is the third blog post in our Discover Provance ITSM Service Desk series about how IT can onboard a new employee using the Provance ITSM Service Desk. If you haven’t already, please read our first blog post, which contains some introductory information regarding Provance ITSM and delves into how Tier 2 can evaluate tickets […]
IT Service Management: Discover Provance ITSM Service Desk: How Tier 1 can Manage Incidents Better
This is the second blog post in our Discover Provance ITSM Service Desk series about how Tier 1 can manage incidents better. If you haven’t already, please read our first blog post, which contains some introductory information regarding Provance ITSM and delves into how Tier 2 can evaluate tickets better using the Provance ITSM Service […]
IT Asset Management: Don't Confuse IT Asset Management and Configuration Management
Configuration Management is not IT asset management. With the popularity of IT management solutions, there’s been some growing confusion between ITAM and configuration management (CM). CM involves the collection, storage, management, update, analysis and presentation of all configuration items, while ITAM is really about the tracking, optimizing and managing of assets across the entire asset […]
IT Asset Management: ITSM and ITAM Work Better Together
Typically, IT Service Management (ITSM) and IT Asset Management (ITAM) are implemented in separate areas of the organization with entirely different business objectives and mandates. Some of their underlying processes, however, are already highly interrelated; they often share the same technology and data. If you combine them within a single application and single platform, you […]
IT Service Management: How to turn Office 365 Service Information into Provance ITSM Notifications
First, let me explain what a Provance ITSM notification is—it’s a communication tool that lets the Service Desk tell users important information across Provance ITSM and the self-service portal. Here is a screenshot of a Provance ITSM notification: Provance ITSM notifications can be used, for example, to remind agents to complete steps to ensure quality […]
IT Service Management: How to use Azure Watchers to Integrate your Third-Party On-Premise Monitoring Solution with Provance ITSM
Let’s start with a scenario. The Service Desk gets a high-priority email because Jane Doe in Accounting can’t access her ERP application. It’s the 23rd email that they’ve received about this very issue, that’s on top of the 10 tickets that have been logged wondering when the service will be restored regardless of the notification […]