Modern Service Management Webinar

Learn how to evolve from traditional ITSM to Modern Service Management in the Microsoft & Provance On-Demand Webinar.

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See a Demo!

Join our Provance IT Service Management Webinar on September 21 and see it in action. Only half an hour long.

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Read an Independent Review of Provance ITSM

Download an in-depth review by ITSM Tools, an ITSM industry analyst firm.

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IT Asset Management for Dynamics 365

Gain cost savings, productivity and better service with Provance ITSM

Provance IT Service Management provides integrated IT Asset Management powered by Dynamics 365, letting you proactively plan and manage IT assets and the services they support. Manage your assets and get insight into both active and inactive assets to support effective financial analysis, budgeting and operational planning. And by having visibility and control of your assets throughout their entire life cycle—from request to disposal—you’ll optimize asset use, reduce costs and guarantee your enterprise gets the full value of investments in technology.

IT Service Management and IT Asset Management are heavily interrelated. Although typically implemented in separate areas of an organization, both will work better if they work together. By combing both business processes within the Dynamics 365 platform, and having asset information at the fingertips of your service personnel or having incidents or information about change requests, service requests and problems swiftly in the hands of asset personnel, you’ll achieve better, more efficient and cost-effective service delivery and asset management.

The Benefit to Service Management

Provance ITSM makes supplemental assets, costs, contracts and organizational details available—effortlessly—to service agents, speeding up incident resolution and fulfillment of change requests. Tickets have affected users and/or assets allowing incident, change and problem managers to see the asset life cycle and other important asset management data. With knowledge of hardware warranty coverage, support contracts, leasing agreements, unused inventory and replacement schedules, front line IT staff can make more effective decisions by determining which options not only meet the operational requirements, but which ones will do so at the lowest possible cost.

The Benefit to Asset Management

Provance ITSM associates incidents, service requests, change requests and problems to specific assets as well as maintaining an ownership history for each asset, letting asset managers gain insights into where and how assets are used over time. By tracking assets, including usage and problems occurring, asset managers can make more informed decisions about future purchasing decisions.  

Provance ITSM Asset Management Capabilities:

Centralized Asset Management

Gain the full value of your assets throughout their complete life cycle with centralized asset management, regardless of how widely your assets are dispersed. Provance ITSM tracks and maintains comprehensive details about all your assets within a CMDB (Configuration Management Database). With centralized asset management, you’ll have a common and complete view of your assets across your entire organization, helping you to minimize surplus inventory, avoid unnecessary purchases and take full advantage of economies of scale to minimize costs.

Install/Move/Add/Change Management

Provance ITSM lets you quickly and accurately perform asset installs, moves, adds and changes (IMAC) using the business process flow to guide you through the proper and consistent execution of each task. Task automation further eliminates human error and reduces manual effort for frequently repeated or complex asset activities. With Provance ITSM, less time and effort is wasted reconciling inventories and auditing IMAC histories, allowing you to stay on top of the location and status of all of your assets, optimize asset use and improve productivity.

Surplus and Disposal Management

The need to manage assets doesn’t end when it’s no longer in use. Management of inactive surplus inventory and proper disposal of assets is critical for cost recovery, security and to meet regulatory and financial requirements. With Provance ITSM you can reallocate or resell surplus assets, terminate maintenance, support and insurance contracts on disposed assets. Asset history tracking ensures you meet regulatory auditing requirements and maintain information important for financial reporting and tax purposes. Asset tracking of disposal certificates and supplier contracts will help maintain integrity and safety. Provance ITSM lets you greatly reduce the effort, risk and costs associated with surplus and disposed assets.

Repair Management

When assets are removed from your premises for repair by a third-party, it becomes extremely difficult to track and manage. Provance ITSM lets you track the life cycle status so you have full visibility to assets out on repair. Also, Cost Events allow you to maintain an itemized record of service related expenditures for each asset, including maintenance, repairs and upgrades. Plus, you can analyze asset history, including incidents, problems and repairs, to better plan and negotiate future purchasing and maintenance contracts.

Hardware and Software Tracking

Bring together isolated silos of operational and financial information into a unified actionable view. Easily import and associate detailed hardware and software configuration data with your business systems, such as invoicing, finance or human resources. Provance ITSM brings together asset detail from multiple sources—auto discovery solutions, business systems, manual entry, CSV or flat files, spreadsheets and databases—and provides you with a single, consolidated source of data for analysis and reporting. Plus, with the ability to build actionable dashboards, export reports into Word or Excel templates, or use Power BI to visually show statistics, you can use familiar tools to deliver easily understandable reports to various roles and departments across your organization. 

Asset Cost Tracking

Get the full picture when it comes to the true life cycle costs of an asset. By tracking costs related to purchases, repairs and support against individual assets or maintenance contracts, Provance ITSM lets you make more cost effective decisions about asset use, negotiate more favorable terms with vendors and improve budget management and forecasting.

Asset Life Cycle Processes

Provance ITSM has built-in, yet modifiable, business processes flows based on standard hardware asset classes such as computer, mobile, infrastructure, VMs, BYOD and non-serialized. The business process flows guide asset personal through every stage in the life cycle of the asset—from request to disposal—organizing important information to ensure accuracy and cost-effective decision-making.

Contract and Lease Management

To efficiently and cost-effectively manage financial commitments, Provance ITSM gives a comprehensive overview of your contractual relationships with external companies. Whether assets are leased, rented or for your service agreements, you can proactively monitor contract commitments, meet dates for returns and expirations, and thereby optimize asset deployment and avoid late return penalties.

For assets under lease, Provance ITSM provides comprehensive change management and historical tracking. With Provance ITSM, you can keep track of lease expiration dates, recover and receive credit for hardware or software added to an asset as well as keep track of credit owing to service providers for any equipment upgrades.

For warranty and maintenance agreements, you can derive maximum value by having immediate access to up-to-date information and by using a centralized information repository. Important details are tracked—such as maintenance period, warranty end dates, terms and conditions, supplier contacts, support coverage and so on, letting you easily identify issues before they cost money. Notifications provide you with automatic reminders, such as for warranty end dates, while the integration to IT service delivery processes enable service desk personnel, for example, to easily determine the required scope of restoration for failed equipment.

Data Management

Provance ITSM ensures that your service and business processes are supported with accurate, timely and consistent data. Maintaining a history of all data changes, Provance ITSM allows for trend analysis and auditing, and your data is reliably maintained in an ITIL- compliant CMDB (configuration management database). You can also associate assets to a work item, create Incident, Change or Service Requests for multiple assets as well as perform tasks simultaneously, such as adding assets to contracts or changing asset details. And for frequent and routine data manipulations, you can easily create workflows. With Provance ITSM, you can connect to a variety of sources to import data and there are several out-of-the-box connectors for easy integration with System Center Suite components, including Configuration Manager, Operations Manager, Orchestrator as well as Active Directory or leverage online environments like Operations Management Suite and Azure Automation.

Dashboards and Reports

Provance ITSM features intuitive and customizable ITAM related dashboards along with robust reporting capabilities, giving you better clarity and visibility into asset usage, expenses and life cycle. The integration with Power BI, lets you analyze data with interactive and visually compelling charts and graphs. While the integration with Microsoft Office® 365, lets you create Microsoft Word and Excel templates to instantly collect, correlate and aggregate real-time data—no need to continually export data to a static report template, simply refresh. Likewise, data manipulations and updates performed in Excel or Excel Online will simultaneously update the document within Provance ITSM. Reports are also easily shared among colleagues, executives or other departments, so you can proactively show details on the services that you have delivered. For example, you can give your finance department the ability to work with real-time data to conduct “what if” analysis. Provance ITSM empowers users to easily create and save their own dashboards, reports, and views—getting the insight they need, when they need it.