The Provance Blog

The Provance Blog will provide you with expert advice, insights and opinions in regard to IT Service Management, Microsoft, Microsoft Dynamics 365 and Microsoft System Center.  

Why Implement a Self-Service Portal? I’ll give you 5 Big Reasons

  As technology has made our lives easier; expectations about customer service have risen. This increase in expectations and demands will impact how IT must respond and support their colleagues across the entire organization. A self-service portal will help IT to meet these new expectations. Here are 5 reasons why:  1) A ...Read More »

Why Transition ITSM to Modern Service Management

  Let's delve into some of the facets of Modern Service Management and why ITSM needs to be modernized. MODERN SERVICE MANAGEMENT Modern Service Management, coined in early 2016 by Microsoft Enterprise Services, is not a framework, certification/training model, or a means to generate revenue. Nor is it a marketing campaign from ...Read More »

Provance Recognized as Winner of 2018 Microsoft Business Applications Platform Partner of the Year Award.

Provance today announced it has won the 2018 Microsoft Business Applications Platform Partner of the Year award. The company was honored among a global field of top Microsoft partners for demonstrating excellence in innovation and implementation of customer solutions based on Microsoft technology. “We are thrilled to have won the ...Read More »

Meet the Challenge of Managing the Cloud

  Many businesses are embracing the Cloud and digital business to better engage customers, empower employees and transform products. Gartner contends that 90 percent of large enterprises have already started along a path to digital business while 58 percent already use a cloud service for some aspect of their business.[1] ...Read More »

Modernize ITSM: Transform Digitally and Move from Being Costly to Valued

  It’s an interesting and challenging time to be in IT service management (ITSM). We’re in the midst of a digital revolution, that many call the fourth industrial revolution, where leaders are inventing the future instead of trying to predict it. Investment in digital transformation technology by businesses is skyrocketing, ...Read More »
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