The Provance Blog

The Provance Blog will provide you with expert advice, insights and opinions in regard to IT Service Management, Microsoft, Microsoft Dynamics CRM and Microsoft System Center.  

The Power of Provance IT Service Management and Office 365™: Take Advantage of Skype® for Business

  The widespread use of digital technology is not only transforming the way we engage with each other, but also changing our expectations regarding what is considered good service. Rising customer expectations are now creating a new service-driven economy. Regardless of whether your customers are internal or external, it is ...Read More »

The Power of Provance IT Service Management and Office 365™: Take Advantage of Outlook®

  Increase end user satisfaction and your organizational productivity by capitalizing on the features of Outlook® to manage your IT services—whether you’re providing internal IT services or you’re a managed service provider (MSP). The Provance IT Service Management solution is not only ITIL® PinkVerify™ certified but is powered by Microsoft ...Read More »

The Power of Provance IT Service Management and Office 365™: Take Advantage of OneNote® and SharePoint®

  There’s no question that change requests, problem management and incident handling can get very complicated. Why not simplify it by using OneNote® and SharePoint®? The ITIL® PinkVerify™ certified Provance IT Service Management solution is powered by Microsoft Dynamics® CRM and natively integrates with Office 365™. You can increase productivity by ...Read More »

The Power of Provance IT Service Management and Office 365™: Take Advantage of Word and Excel

  Why should you reinvent the wheel? You can easily gain efficiency across teams, leveraging your investments, while also improving the end user experience just by simply using tools that are familiar to most: Microsoft’s Word and Excel. We know that for you process is paramount. The ITIL®  PinkVerify™ certified Provance ...Read More »

How Modern Service Management aligns with the IT4IT movement

In a recent post by John M. Clark, ITSM Architect at Microsoft, he details the results of a recent “Hackathon” between ITSM professionals in which it was revealed that Microsoft IT Service Management (ITSM) offerings and services, including the Provance ITSM solution, can and have aligned to the modern ...Read More »
rss