The Provance Blog

The Provance Blog will provide you with expert advice, insights and opinions in regard to IT Service Management, Microsoft, Microsoft Dynamics CRM and Microsoft System Center.  

The Power of Provance IT Service Management and Office 365™: Take Advantage of OneNote® and SharePoint®

  There’s no question that change requests, problem management and incident handling can get very complicated. Why not simplify it by using OneNote® and SharePoint®? The ITIL® certified Provance IT Service Management solution is powered by Microsoft Dynamics® CRM and natively integrates with Office 365™. You can increase productivity by keeping ...Read More »

The Power of Provance IT Service Management and Office 365™: Take Advantage of Word and Excel

  Why should you reinvent the wheel? You can easily gain efficiency across teams, leveraging your investments, while also improving the end user experience just by simply using tools that are familiar to most: Microsoft’s Word and Excel. We know that for you process is paramount. The ITIL® certified Provance ...Read More »

How Modern Service Management aligns with the IT4IT movement

In a recent post by John M. Clark, ITSM Architect at Microsoft, he details the results of a recent “Hackathon” between ITSM professionals in which it was revealed that Microsoft IT Service Management (ITSM) offerings and services, including the Provance ITSM solution, can and have aligned to the modern ...Read More »

Does Provance IT Service Management have a CMDB?

Does Provance IT Service Management have a CMDB? The simple answer is yes, of course. A CMDB is a fundamental component in the ITIL standard. The tricky part is what is a CMDB? A configuration management database (CMDB) is a repository that acts as a data warehouse for IT organizations. ...Read More »

IT Service Management to TFS Work item Synchronisation

The Provance IT Service Management team has created an integration with Team Foundation Server (TFS). TFS is a collaboration platform for Microsoft’s application lifecycle management solution, which enables organizations to effectively track development work. In this blog post I intend to outline how this integration was achieved technically and why this is important ...Read More »
rss