IT Asset Management: Don't Confuse IT Asset Management and Configuration Management

Configuration Management is not IT asset management. With the popularity of IT management solutions, there’s been some growing confusion between ITAM and configuration management (CM). CM involves the collection, storage, management, update, analysis and presentation of all configuration items, while ITAM is really about the tracking, optimizing and managing of assets across the entire asset […]

Provance ITSM: Top 3 IT Trends For 2019 You Can No Longer Ignore

Since it’s another new year, I thought it would be a good time to discuss some major trends you can no longer ignore. Whether you are currently thinking about your opportunities for Azure, are actively migrating, or have services already running, these trends will change the way you run IT forever. IT Trend #1: Fluid […]

IT Asset Management: ITSM and ITAM Work Better Together

Typically, IT Service Management (ITSM) and IT Asset Management (ITAM) are implemented in separate areas of the organization with entirely different business objectives and mandates. Some of their underlying processes, however, are already highly interrelated; they often share the same technology and data. If you combine them within a single application and single platform, you […]

Provance ITSM: The 12-Step Journey to Modern Service Management

Modern Service Management represents not only a philosophical change (e.g. DevOps is a core tenant of Modern Service Management), but rethinking the overall approach to IT. It isn’t a framework, and there are no intentions to monetize it. Modern Service Management is simply a continually evolving set of patterns and practices, based on Agile and […]

Microsoft Dynamics: How Provance ITSM Greases the Wheels of Your Knowledge Management Program

The benefits of a great knowledge management process far outweighs the time to set one up. In fact, without a great knowledge management process in place, all that time you used to set up a self-service portal could go to waste. Poor knowledge management often results in more tickets, more phone calls, and longer time […]

IT Service Management: How to turn Office 365 Service Information into Provance ITSM Notifications

First, let me explain what a Provance ITSM notification is—it’s a communication tool that lets the Service Desk tell users important information across Provance ITSM and the self-service portal. Here is a screenshot of a Provance ITSM notification: Provance ITSM notifications can be used, for example, to remind agents to complete steps to ensure quality […]

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