The Provance Blog

The Provance Blog will provide you with expert advice, insights and opinions in regard to IT Service Management, Microsoft, Microsoft Dynamics 365 and Microsoft System Center.  

The Power of Provance IT Service Management and Office 365™: Take Advantage of Outlook®

  Increase end user satisfaction and your organizational productivity by capitalizing on the features of Outlook® to manage your IT services—whether you’re providing internal IT services or you’re a managed service provider (MSP). The Provance IT Service Management solution is not only ITIL® PinkVerify™ certified but is powered by Microsoft ...Read More »

Escalation of Tickets in Provance IT Service Management

  Introduction ITIL and Provance IT Service Management work with two types of escalations. Functional Escalation Hierarchical Escalation The two types of escalation are used for different purposes and it is important to understand these differences to properly handle ticket fulfillment and resolution. Functional Escalations A functional escalation is used ...Read More »

IT Asset Management - Process and Best Practice

  An excerpt from the complimentary first issue of the IT asset management information series sponsored by Provance and featuring research from Gartner®   IT Asset Management Process ...Read More »

ITIL, MOF and ITSM

IT Infrastructure Library (ITIL), as created by the U.K. government has been adopted as the global de facto standard in IT service management (ITSM). ITSM is a philosophy of IT management that outlines key activities and goals for IT to evolve from systems-centric to services-centric IT processes. ITIL is vendor and solution agnostic, ...Read More »
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