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Microsoft Dynamics: How Provance ITSM Greases the Wheels of Your Knowledge Management Program
The benefits of a great knowledge management process far outweighs the time to set one up. In fact, without a great knowledge management process in place, all that time you used to set up a self-service portal could go to waste. Poor knowledge management often results in more tickets, more phone calls, and longer time […]
IT Service Management: How to turn Office 365 Service Information into Provance ITSM Notifications
First, let me explain what a Provance ITSM notification is—it’s a communication tool that lets the Service Desk tell users important information across Provance ITSM and the self-service portal. Here is a screenshot of a Provance ITSM notification: Provance ITSM notifications can be used, for example, to remind agents to complete steps to ensure quality […]
IT Service Management: How to use Azure Watchers to Integrate your Third-Party On-Premise Monitoring Solution with Provance ITSM
Let’s start with a scenario. The Service Desk gets a high-priority email because Jane Doe in Accounting can’t access her ERP application. It’s the 23rd email that they’ve received about this very issue, that’s on top of the 10 tickets that have been logged wondering when the service will be restored regardless of the notification […]
IT Service Management: Provance earns certified for Microsoft Dynamics Accreditation - Provance ITSM Has Met Microsoft's Highest Standard for Partner-Developed Software Solutions
Provance announced today that Provance ITSM, a modern, Microsoft-centric IT Service and Asset Management solution powered by Microsoft Dynamics, is now Certified for Microsoft Dynamics, which signifies that the solution has met Microsoft Corp.’s highest standard for partner-developed software. By successfully meeting all certification requirements, Provance ITSM can now carry the distinct Certified for Microsoft […]
Provance ITSM: Why Implement a Self-Service Portal? I'll give you 5 Big Reasons
As technology has made our lives easier; expectations about customer service have risen. This increase in expectations and demands will impact how IT must respond and support their colleagues across the entire organization. A self-service portal will help IT to meet these new expectations. Here are 5 reasons why: 1) A Self-Service Portal Lets Us Solve […]
Provance ITSM: Why Transition ITSM to Modern Service Management
Let’s delve into some of the facets of Modern Service Management and why ITSM needs to be modernized. MODERN SERVICE MANAGEMENT Modern Service Management, coined in early 2016 by Microsoft Enterprise Services, is not a framework, certification/training model, or a means to generate revenue. Nor is it a marketing campaign from Microsoft. In fact, at […]