Microsoft and Provance Present: Engaging Your Employees with IT Service Management

In today’s environment, customer and employee experience is the key business objective when it comes to retention. Demonstrating value to the business, proving ROI and keeping costs low, whilst delivering exceptional service, is more important than ever. 

Learn how to engage your employees through first-rate IT services, whilst reducing costs by leveraging the powerful and intuitive Microsoft Dynamics® 365 with Provance IT Service Management. 

During this 30 minute webinar you will learn: 

• Digital Transformation in the Service Management Industry. 
• Top 5 pain-points in the Service Management Industry 
• A cost and time effective solution to drive transformation in the Service Management Industry. 
• How Microsoft Office Engineering was able to digitally transform using this solution.

Speaker Bios

Peter Schmidt is a Business Solutions Specialist and senior member of the Microsoft Australia Dynamics Team based in Perth, Western Australia. With more than 25 years commercial & IT experience he has a successful track record of delivering innovative technology solutions that enable businesses and individuals to be more productive and that deliver a superior customer & user experience. 



Derek Renton is a Business Development Manager with Provance Technologies based in Ottawa, Canada. An independent vendor of IT management solutions since 1997, Provance has a long history and an excellent reputation for building cost-effective and beneficial software products for the Microsoft ecosystem.



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