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ServiceTeam ITSM: The Ins and Outs of Automation with ServiceTeam ITSM
To automate or not to automate isn’t even a question anymore. The jury is in. The judge has ruled. Automation is a must-have. No matter the size of your IT department, in today’s IT world it would be just too hard to manage IT services manually considering the scale and speed at which most IT […]
ServiceTeam ITSM: 4 Big Reasons ServiceTeam® ITSM is better than Case Management
IT Service Management (ITSM) is a well-established discipline that enables an organization to maximize value from the use of information technology, for example, by tracking incidents and so on, based on prescribed processes and best practices. Case management for IT, on the other hand, is a set of processes and features designed to support incidents, […]
Events: Provance Recognized as Winner of 2018 Microsoft Business Applications Platform Partner of the Year Award.
Provance today announced it has won the 2018 Microsoft Business Applications Platform Partner of the Year award. The company was honored among a global field of top Microsoft partners for demonstrating excellence in innovation and implementation of customer solutions based on Microsoft technology. “We are thrilled to have won the Microsoft Business Applications Platform Partner […]
General: How to leverage PowerShell for task automation in Provance ITSM
Want to understand how to integrate and automate Provance ITSM with your current IT environment? This post will shed some light on this topic, describing some use-case scenarios, the modules available and what this allows you to do with Provance ITSM. At the end of this blog post, you’ll have an overview of possible uses […]
General: The Power of Provance IT Service Management and Office 365: Take Advantage of OneNote and SharePoint
There’s no question that change requests, problem management and incident handling can get very complicated. Why not simplify it by using OneNote® and SharePoint®? The ITIL® PinkVerify™ certified Provance IT Service Management solution is powered by Microsoft Dynamics® 365 (Dynamics CRM) and natively integrates with Office 365™. You can increase productivity by keeping important resources together […]