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IT Service Management: Why Our Customers Choose ServiceTeam Over All The Others
There are many ITSM and ITAM solutions in the market today covering mass needs or more niche requirements. Some are more suitable for large enterprises, mid market, others for Managed Service Providers, and so on. Our customers and their needs are at the heart of every decision we make. We canvassed our newer customers to […]
IT Asset Management: 5 Ways IT Asset Management Helps You Gain Control When a Crisis Happens
Over the last few years there has been an evolution in IT Asset Management (ITAM) as more and more companies require employees to utilize more and more devices and software to get the job done. This has impacted the ability of IT to get employees back up and running in the event of a crisis—whether […]
IT Asset Management: Unlock Modern Asset Management: How to Link Configuration Items and Purchase Records in Provance ITAM
Fundamental to effective and modern Hardware Asset Management program is the creation of an asset registry. An asset registry is a list of the assets that an organization or department owns as well as a list of asset-related attributes within that same organization or department. An asset registry should be a living and breathing thing, […]
IT Asset Management: Top 5 Ways ITAM Saves You Money - Provance
Customer Service expectations are growing; people want better service when necessary. But even as customer service expectations rise, IT budgets will stay the same or might even become more squeezed. You’ll be able to get more out of your IT budget knowing which hardware and software is used across your company, who the users are, and […]
IT Asset Management: Don't Confuse IT Asset Management and Configuration Management
Configuration Management is not IT asset management. With the popularity of IT management solutions, there’s been some growing confusion between ITAM and configuration management (CM). CM involves the collection, storage, management, update, analysis and presentation of all configuration items, while ITAM is really about the tracking, optimizing and managing of assets across the entire asset […]
IT Asset Management: ITSM and ITAM Work Better Together
Typically, IT Service Management (ITSM) and IT Asset Management (ITAM) are implemented in separate areas of the organization with entirely different business objectives and mandates. Some of their underlying processes, however, are already highly interrelated; they often share the same technology and data. If you combine them within a single application and single platform, you […]