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IT Asset Management: 5 Ways IT Asset Management Helps You Gain Control When a Crisis Happens
Over the last few years there has been an evolution in IT Asset Management (ITAM) as more and more companies require employees to utilize more and more devices and software to get the job done. This has impacted the ability of IT to get employees back up and running in the event of a crisis—whether […]
IT Asset Management: Unlock Modern Asset Management: How to Link Configuration Items and Purchase Records in Provance ITAM
Fundamental to effective and modern Hardware Asset Management program is the creation of an asset registry. An asset registry is a list of the assets that an organization or department owns as well as a list of asset-related attributes within that same organization or department. An asset registry should be a living and breathing thing, […]
IT Service Management: 5 Top Ways Provance ITSM Helps Employees Work From Home
The world has been forced to confront COVID-19 and our hearts go out to all the people who have been affected by this terrible virus and the medical professionals who are on the frontlines. Many businesses have responded to government’s call for social distancing by incorporating remote work whenever possible. We’re lucky here at Provance […]
Provance ITSM: IT Asset Management - Process and Best Practice
Lifecycle is what you do. Asset tracking records are about what you’ve done. Process is, of course, about how you do it. Process is the essence of IT asset management (ITAM). It’s all about process. Gartner Research Director Patricia Adams underscores the importance of process and tool support in managing assets through the entire lifecycle: […]
IT Service Management: Discover Provance ITSM Service Desk: How to Onboard a New Employee
This is the third blog post in our Discover Provance ITSM Service Desk series about how IT can onboard a new employee using the Provance ITSM Service Desk. If you haven’t already, please read our first blog post, which contains some introductory information regarding Provance ITSM and delves into how Tier 2 can evaluate tickets […]
IT Service Management: Discover Provance ITSM Service Desk: How Tier 1 can Manage Incidents Better
This is the second blog post in our Discover Provance ITSM Service Desk series about how Tier 1 can manage incidents better. If you haven’t already, please read our first blog post, which contains some introductory information regarding Provance ITSM and delves into how Tier 2 can evaluate tickets better using the Provance ITSM Service […]