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Evolve with Microsoft Technologies and Leverage the Best

ServiceTeam depends on Microsoft Dataverse to provide you with a single source of truth. Leverage Azure, Power BI, Office 365, Azure InTune, Azure DevOps, System Center, and more. Guided by ITIL best practices, everything you need to exceed client expectations profitably resides within ServiceTeam and the Microsoft technology stack.

Support Business Growth

ServiceTeam is truly native to the Microsoft ecosystem, and puts critical information and data at your fingertips. At-a-glance, you can see issues, services, escalations, Timeline Insights, Ticket Service Metrics, SLAs, history, a 360-degree view of your customer, and more—letting you be more productive.

Get Answers and Intelligent Insight

Enriched analytics right out-of-the-box. ServiceTeam leverages Power BI to let you view and create visually stunning dashboards and reports that deliver intelligent ITSM insights and a 360-degree view of your service environment. Get the answers you need to achieve great customer service without impacting the bottom line.

Exceed Agent and Customer Expectations

ServiceTeam lets agents respond faster to customers by allowing them to define the trajectory of a ticket. As a multi-tenant solution, ServiceTeam also lets MSPs configure based on different customer requirements, yet still profit from standardization, automation, repeatable processes, and structured service offerings—keeping operational costs low.

Go Beyond Case Management and Improve Service Delivery

Standardize, categorize and track incidents and service requests for faster and more effective resolution. Employ automated touchless service requests and configure automation to handle simple and repetitive tasks. Set up Ticket Service Metrics and SLAs to ensure customers receive the best service, promptly.

Achieve Maximum Flexibility

ServiceTeam’s codeless configuration means that you can adapt quickly – easily create and modify forms, templates, automation, and workflows. As you evolve and grow, ServiceTeam can progress alongside you to meet your ITSM requirements based on your size, maturity and structure.

Key Capabilities

Take Advantage of ServiceTeam productivity-boosting capabilities for improved satisfaction and cost-efficiencies

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Conceived in the Microsoft Power Platform

ServiceTeam empowers IT to deliver modern, effective and intelligent customer service utilizing the latest and greatest technology from Microsoft, the Power Platform.

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Dashboards and Reports

ServiceTeam provides out-of-the-box Power BI dashboards and reports to visually communicate and deliver intelligent ITSM insights and answers to common questions for managers and key stakeholders.

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Codeless Configuration

Codeless configuration means you can adapt quickly, without requiring expensive outside experts, saving you time and money while providing affordable IT services your business needs today.

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Self-Service Portal

With ServiceTeam, you can inform end-users about available services as well as notifications about known issues, current events, and company news.

Which ServiceTeam ITSM Edition is Right For You?

Professional

Available At: $40

per user, per month

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Capabilities Include:

  • Incident Management, Problem Management, Service Request Management
  • Configuration Management
  • Agreement/Contract Management
  • Knowledge Management
  • Workflows & Automation Streams
  • Service Catalog
  • Extensive Service Desk Management Power BI Reports
  • Service Desk Agent Dashboards
  • Codeless Configuration
  • Business Rules
  • Advanced Access Control & Multi-tenancy
  • Time Entry
  • Automated Time Capture
  • Mobile Responsive
  • Business and Technical Services
  • SLA Management including Entitlements
  • Change notices
  • Approval Management
  • Microsoft Outlook Add-In
  • Gateways – Devices

Coming to Professional – Q2 2022

  • Knowledge Management with Search Integration
  • Recurring Procedures for Scheduled Ticket Creation
  • More awesome Power BI reports

Enterprise

Available At: $60

per user, per month

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You’ll receive all Professional capabilities Plus:

Change Management – Includes:

  • Change Templates
  • Normal, Standard, Emergency Change Requests
  • Request Scheduling
  • Advanced Multi-Step Approvals
  • Work Plans (Deployment Checklist)
  • Impact Assessment Question Sets

DevOps:

  • Ticket Work Items Integration
  • Azure DevOps
  • Jira

Other:

  • Knowledge Management with Search Integration
  • Recurring Procedures for Scheduled Ticket Creation
  • Service Catalog (New Services and Service Bundles)

Coming soon to Enterprise – Q3 2022

  • Teams Self-Service App
  • Virtual Agent
  • Monitoring and Event Management
  • Service Availability
  • More awesome Power BI reports

We needed a big-time tool to be the cornerstone of our Managed Services offering, but we also needed a partner that understood our business. Provance ITSM provides everything our Fortune 100 clients need and they understand where we are going as a Microsoft Azure Expert Managed Services Provider. Not only are they providing the back-end for our managed offerings, they are innovating with us to make sure we continue to be a trusted leader in the Managed Services space.” – Alex Brown, CEO at 10th Magnitude

Alex Brown, CEO at 10th Magnitude
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Ready to Get Started

At Provance, we go out of our way to bring you great service. That’s in our digital DNA. Your IT success is our success.

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