Customer Perspective: Leeds City Council
Inspired by the 90-second customer spotlight? Go deeper with Leeds City Council CTO David Halligan as he shares the strategy, lessons learned, and key decisions behind the council’s Microsoft-first ITSM transformation with ServiceTeam ITSM in this 30-minute video podcast.
What you’ll learn:
- Why Leeds City Council chose ServiceTeam ITSM and a Microsoft-first strategy.
- How a platform-first approach reduced complexity and supported modernization.
- Lessons learned from replacing a legacy ITSM solution.
- How automation, self-service, analytics, and AI are improving service delivery.
- Key takeaways from a successful 12-week ITSM implementation.
“Every minute one of our internal employees takes away from their job because they’ve got an IT issue that they can’t resolve is a minute that they’re not spending with a member of the public helping them with their problems.” – David Halligan, CTO at Leeds City Council
What’s next?
- See Stephen Mann’s independent analysis of ServiceNow ITSM.
- Learn why CIOs choose Provance…
- If you’re ready for a demo, book one now.
The Power of the Platform
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Microsoft
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