The Microsoft mission is to empower every person and every organization on the planet to achieve more.
Provance® ITSM runs natively in Microsoft Dynamics 365. Consequently, there isn’t a sharp line for when Dynamics 365 ends and Provance ITSM begins. As Dynamics 365 evolves and benefits from the investments Microsoft makes in emerging and future technologies, Provance ITSM will and therefore our customers.
Microsoft Investment in the Cloud
Since 1989—when Microsoft sold its first SQL database and built its first data center—Microsoft has invested over $15 Billion on Cloud infrastructure. Now they run over 200 cloud services, spanning a range of end uses from Azure to Xbox. They have one of the most extensive and connected cloud networks in the world with 100 data centers in 54 regions, 70,000 miles of fiber and 130 edge sites. Microsoft offers complete SaaS (Office 365, Dynamics 365 & LinkedIn), PaaS, IaaS and hybrid cloud with over 600 Azure products. More than 95 percent of Fortune 500 companies use Azure, which has over 70 certifications—more than any other cloud service provider. They also spend more than about $1 Billion on cyber security every year.
Microsoft Investment in Artificial Intelligence
Across their complete business, Microsoft spends about $3.977 Billion in R&D quarterly. With over 1,000 award-winning computer scientists, physicists, engineers and mathematicians, the Microsoft researchers are developing Artificial Intelligence (AI) and other innovative technologies. Specifically, Microsoft has now taken the top positions in three important industry competitions hosted by Salesforce, the Allen Institute for AI, and Stanford University.
Since Microsoft introduced their auto-correct spellchecker back in 1993, they have been infusing their products with AI ever since. Here’s a short list of some of the ways in which Microsoft Dynamics 365 leverages built-in AI:
- Relationship Insights
- Lead Scoring
- Cross-Sell/Up-Sel
- Knowledge Based Insights
- Demand Forecasting
- Product Recommendations
- Preemptive Service
- Smart Notifications
- Resource Optimization
- Predictive Sales and Inventory Forecast
- Intent Analysis
- Sentiment Analysis
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Microsoft Investment in Power Platform
The Microsoft Power Platform—Power Apps, Power Automate and Power BI—lets you connect apps, data and devices in the Cloud. Microsoft also has over 200 connectors, including connectors for Salesforce, Twitter, Google Services and more.
Microsoft Investment in Analytics
Power BI is the world’s leading business analytics solution with over 5 million subscribers. For 11 consecutive years, Microsoft is positioned in the leaders quadrant in the Gartner Magic Quadrant for Analytics and Business Intelligence.
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Webcasts: TechTalk: How the Power Platform Enables Outstanding IT Service Management
Not all ITSM solutions are created equal. What makes our newest ITSM solution, ServiceTeam® ITSM so easy-to-use? Easy-to-modify? Easy-to-implement? The platform is the secret, the Microsoft Power Platform, that is...