A Commitment to Continuous Improvement
Building on the strengths of their early successes with the Provance IT Asset Management Pack, First Wind is continuing to evolve and mature their IT Service Management and IT Asset Management solution.
“Like most companies, we were initially at a Basic level of maturity based on the Microsoft Core Infrastructure Optimization model,” said Tewksbury. “Now, we’re at the Rationalized level, able to make much more strategic decisions and take quick responsive action based on real time checks between the Provance life cycle and contract information with Configuration Manager data.”
To evolve further towards highly automated, Dynamic IT, First Wind has recently implemented the Provance Data Management Pack, and has plans to adopt the Microsoft System Center 2012 – Service Manager self service portal.
“Data upload with XML coding using the Service Manager CSV connector can be quite labor intensive,” says Tewksbury. “DMP [the Data Management Pack] will let us automate better and perform bulk updates instead of doing imports one by one using the GUI.”
“Overall, Provance and System Center have made life much easier for us. The flexibility provided by the combined solutions will let us continue to transform into a more and more proactive IT organization rather than a reactive one,” said Tewksbury.