“All our Service Desk Agents were in agreement, Provance ITSM was so easy to use. From what we were using before, it is making their jobs much easier. For example, rather than checking a mailbox, tickets come to them, and if they ever do have to email, it gets tracked within Provance ITSM automatically. All the information they need resides in one place. Our Service Desk Agents are really the heaviest users of the system, constantly working in ITSM, and their feedback has been very positive.”
Sean Gaffney, Supervisor IT Service Desk at PAR.