Provance Customers' Testimonials

With hundreds of customers across many industries and from around the world, the Provance Customers' Testimonials section will provide you with quotes from customers who put the Provance solutions at work. 


“In my mind, when it comes to an ITSM solution, the two most important factors are end-user experience and workflow management and we were impressed with how Provance ITSM handles both.”

 Bernie Salvaggio, Director of Information Technology at PAR

10th Magnitude

"We needed a big-time tool to be the cornerstone of our Managed Services offering, but we also needed a partner that understood our business. Provance ITSM provides everything our Fortune 100 clients need and they understand where we are going as a Microsoft CSP. Not only are they providing the back-end for our MSP and CSP business, which is growing 70% month over month, they are innovating to make that growth more profitable.”  

Alex Brown, CEO at 10th Magnitude


“All our Service Desk Agents were in agreement, Provance ITSM was so easy to use. From what we were using before, it is making their jobs much easier. For example, rather than checking a mailbox, tickets come to them, and if they ever do have to email, it gets tracked within Provance ITSM automatically. All the information they need resides in one place. Our Service Desk Agents are really the heaviest users of the system, constantly working in ITSM, and their feedback has been very positive.”

Sean Gaffney, Supervisor IT Service Desk at PAR.


“As a leading UK Managed Services Provider, we see OMS as offering us an opportunity to differentiate our services, add value to our customers, and support our digital transformation roadmap. Provance ITSM for Dynamics 365 is already a strategic solution for Ultima and the Provance ITSM connector for OMS gives us important added capabilities.”

Simon Waters, Managed Services Director at Ultima Business Solutions. 

10th Magnitude

“10th Magnitude Managed Services leverages Provance ITSM to provide Infrastructure and DevOps services for our global client base. Customer-responsiveness and fast resolution are critical aspects of the 10th Magnitude Managed Services. The Provance ITSM connector for OMS helps make quick troubleshooting and increased productivity for our engineers possible.”

Ryan McDonald, Director, Managed Services at 10th Magnitude Managed Services 

Microsoft Office Engineering

"With Provance IT Service Management, we saw everything we had hoped for in going beyond System Center Service Manager... Provance delivered it all and delivered it in spades." 

 Brian Shaw, Senior Service Engineer for Office Engineering


“AlfaPeople and Provance were selected as a result of their drive for best practice. Through the delivery of automation and improved processes – the Provance solution will bring operational efficiencies and an improved customer experience to every Ultima customer. Integrated with Microsoft Dynamics 365, the solution provided by Provance allows us to fully integrate and transform the way that we manage our business and customer lifecycles.”

Simon Walters, Director of Managed Services at Ultima Business Solutions


"It's more important than ever in today's environment that customers are given the ability to digitally transform their entire organization for a mobile-first, cloud-first world. The Provance ITSM solution enables IT to digitally transform the delivery of services to their customers, and Provance continues to demonstrate product vision and innovation, empowering our Dynamics customers to achieve more."

- Jujhar Singh, Corporate Vice President Dynamics 365 at Microsoft.

Colas Rail

“We have been using Provance for three years and we feel the product meets the majority of our asset management needs. The outstanding aspect of using this product, in addition to its reliability, is the level of support provided. On almost all occasions, we have received prompt and top class support from the team. The training, via web conferencing, was excellent too. All in all, we are very much a satisfied customer of Provance.”

Emil Vincent, IT Director


“Provance helps our mutual customers move to the cloud with an IT Service Management solution for Microsoft platforms. It represents a unique partner initiative integrating cloud offerings that bridge productivity, business processes and intelligent cloud segments.” 

Jeremy Winter, Partner Director Program Management at Microsoft


“We used Provance IT Asset Management as a part of a complicated ITAM solution integrating hardware and software assets from System Center Configuration Manager and System Center Service Manager.  The functionality of Provance IT Asset Management met the client's requirements. Provance provided support while installing and configuring the software at the customer’s site. Provance software proved to be reliable and stable in the client’s infrastructure.”

Ilya Pankratov, Deputy Department Director

Meyer Burger Global Ltd

“Provance enables us in a consolidated way to manage our IT Assets all over the world along the lifecycle (PC, notebooks, Mobiles, phones, additional software packages). All connected to the other components of System Center Service Manager like Service Requests to order new assets and Incident/Change Management along the lifecycle of an asset. Even internal cost controlling is much easier, Line Manager can check their IT Assets and costs directly on the Service Manager web portal.”

Jonas Reusser, Head of IT Operations

Grant Thornton France

 ”Provance IT Asset Management complements and completes Microsoft System Center, giving us a single platform to manage our entire Grant Thornton France infrastructure.” 

”With Provance and System Center, fiscal year 2013 will be the first time that we will be equipped with a platform and products that will allow us to deliver efficient IT services to the business.”

Bruno de Lattre, Chief Information Officer


"Provance IT Asset Management is an excellent extension to Microsoft System Center 2012. We have used Provance to build a hardware asset management program and we are planning to soon gain further benefits with software asset management."

"By extending the capabilities of System Center 2012 with the Provance Management Packs, we were able to set up a comprehensive and cost-effective Hardware Asset Management program in no time."

Nenad Lazaroj, IT Services Coordinator

The Walsh Group

“Provance has helped us by bringing some order to the chaos that is our inventory system for both physical and software assets.”

“Before using Provance we were constantly going back and cross referencing systems to figure out what we had and when we bought it. Makes work a lot easier!”

Patrick Wirtz, Innovation Manager

Pakistan Petroleum

"Provance has been so much more than what we expected. We’re looking forward to exploring more of its capabilities."

Mirza Anwar Hussain, General Manager Information Technology

Curtin University

"I have never worked with a third party organization that is so professional and customer centric."

Jess Wittwer, ITAM Process Improvement Champion & Project Manager

Wiltshire Council

"The real value of the solution is the integration between the tools.... Configuration Manager, Operations Manager, Data Protection Manager, and Provance work together with Service Manager, giving us the freedom to run our data centre the way we want to."

Andy Spurway, Head of Service Delivery

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