Shifting to Provance ITSM and Dynamics 365 helps to remove departmental barriers by breaking down data silos, giving IT better reporting, visibility and ownership of services end-to-end.
Proactive, Data Driven Decision-Making
Rely on real-time data, allowing for proactive, rather than reactive, support. Respond quickly, accurately and cost-effectively by having all knowledge and important information in one spot. At-a-glance, you can see issues, services, related assets, escalations, SLAs, cloud resources, history and more.
Lay a foundation for a strong collaboration between the Dev and Ops teams. Clean data, streamlined workflows, and automations improve the way information is collected, consolidated, categorized and analyzed across departments and agencies—increasing effectiveness and cost-efficiencies. Since Provance is PinkVerified for 11 ITIL® processes, you can be assured that you’re following a proven process for better service delivery.
Increased Information Quality
Leverage existing technologies and data—from Cortana Intelligence to System Center to PowerApps—and provide a single, relevant view, allowing staff to make data-driven decisions. Robust reporting surfaces trends, allowing for improved service and better automation.
Eased Burdens and Improved Experience
Do more with already-tight government budgets by easing employee workloads with self-service portals that deflect tickets, single-view dashboards, which at-a-glance give you the most important information, and automations, which remove repetitive and simple tasks from the workday.
See the capabilities of the Provance ITSM solution…