Configuration Management
Provance helps you improve IT service delivery by letting you track, understand, and control all the elements of the IT environment. The Provance solution also gives you important insight into how these elements interrelate in the delivery of IT services. These capabilities enable more thorough impact analysis of proposed changes or additions to the infrastructure or the IT services offerings.
Centralized configuration tracking
Your Challenge: Centralize the tracking and management of elements of the IT environment, regardless of how varied they are in nature.
Provance Solution: The Provance solution is built around a single, central repository that enables optimal representation of the environment, thereby eliminating the need for disparate tracking tools and avoiding unnecessary data management overhead.
Relationship management
Your Challenge: Understand the relationships between all elements of the IT environment.
Provance Solution: In addition to the 'out of the box' concepts of organizational and user 'assignment', geographical location, software license and service contract unit allocation to assets and organizations, it is also possible for users to define a limitless number of relationship types to satisfy the unique characteristics of any environment. Examples could include dependencies or peer relationships between two elements.
Quick, easy configuration item stakeholder identification
Your Challenge: Identify any CI stakeholder, at any time.
Provance Solution: With Provance, any single CI can be assigned to more than one user. All information is stored centrally, so you can identify all users, custodians and points of contact for a configuration item.
Full configuration item life cycle tracking
Your Challenge: Track the entire life cycle of a configuration item.
Provance Solution: Provance makes it easy to track when configuration items were added to the repository, ongoing revisions to the configuration items and ultimately, the retirement/removal of configuration items. These capabilities mean you can maximize configuration item tracking with minimized management effort.
Efficient navigation through the repository
Your Challenge: Minimize the effort of navigating to relevant elements within the repository.
Provance Solution: Provance's Web home page can be configured to present a listing of the most relevant assets, seats, users, configuration items, and other elements to the logged in user based on their role within the enterprise.
End-to-end cost tracking
Your Challenge: Track costs related to configuration items.
Provance Solution: Provance enables you to associate any number of cost events to a configuration item for cost analysis of the IT infrastructure.