Integration Management
Provance's Integration Management capabilities give you the flexibility to quickly integrate and adapt to your unique environment. This ensures tight integration with the many peripheral islands of information and automation in your organization, including Service Desk, ERP, Discovery, Invoicing Systems, User Databases and Directories, Catalogs, and Network Management Systems (NMS).
Easily export to spreadsheets
Your Challenge: Efficiently export data for external analysis without expending additional expense and resources developing customized solutions.
Provance Solution: With Provance, filtered data can be easily exported for further manipulation and reporting in other enterprise applications. All reports generated with the system can be exported to spreadsheet, text documents, or HTML files.
Service desk ticket look-up via the Provance Web
Your Challenge: Minimize 'information update' enquires to the service desk.
Provance Solution: Provance lets you provide end users the ability to view the status of service desk tickets, so they do not have to call the service desk.
Full asset configuration through integration with discovery tools
Your Challenge: Minimize the number of tools your delivery resources are required to use to do their jobs.
Provance Solution: Provance lets you import detailed hardware and software information from one or more discovery tools. This capability applies a consistent import approach, allowing unified reporting across the repository, regardless of the discovery tools used. You maintain all changes to asset configurations, and you can easily report on detailed asset configuration information for procurement, support, and change management planning purposes. The benefits: lower support costs; reduced rogue purchasing; a consistent installed base; and easier software license compliance reporting.
Seamless integration with service desk tools
Your Challenge: Empower service desk resources with real-time information.
Provance Solution: With Provance, service desk users can have access
to user, seat, service level, asset, and location information - without
having to use the asset management application. Automation of the MAC (move,
add, change) process within the service desk system improves both productivity
and customer service. Repair information can be seamlessly provided to the
Provance repository, for vendor management and cost reporting.
XML-based integration tool
Your Challenge: Ensure that extracted data is usable by other applications.
Provance Solution: From Provance, you can define XML integration with any other system. Easily create, modify, or remove Provance entities through the integration tool's API. Historical records are automatically written for all changes in data. This lets you quickly implement system integrations using industry-standard protocols and approaches. It also provides complete error reporting and logging for all exceptions and errors encountered by the integration tool.