Provance ® Data Management Pack for Microsoft ® System Center

An overview of the Provance Data Management Pack for Microsoft System Center

Did You Know?

In 2010 Provance pioneered the development of process management packs for Microsoft System Center, introducing the first third-party management pack for Microsoft System Center Service Manager.

Overview

Your IT Service Management and IT Asset Management programs are only as good as the information supporting them. Comprehensive, accurate and up to date data properly maintained in a Configuration Management Database (CMDB) is essential to support ITIL® (Information Technology Infrastructure Library) and MOF (Microsoft® Operations Framework) best practice frameworks for IT Service Management.

The Provance Data Management Pack greatly simplifies and speeds the process for getting data into and out of Microsoft System Center 2012 - Service Manager (SCSM) while simultaneously improving the consistency and accuracy of your data. You can quickly and easily source the data you need to support effective Incident, Problem, Change, Configuration and Request Management, as well as IT Asset Life Cycle and Software Asset Management. Provance supplements the connectors provided with System Center 2012 to give you to access to data from other IT service desks, import and discovery tools, network systems management solutions, user management systems, Configuration Management Systems (CMSs), CMDBs, and ERP and CRM systems. You can use data from just about any source to add or update Configuration Items in your System Center 2012 - Service Manager CMDB, including custom classes and properties. An easy to use graphical interface makes it simple to create and save templates that let you import data from both files and databases without coding or extensive knowledge about the CMDB schema. Furthermore, reducing the need for external manipulation and data cleansing significantly improves the accuracy and consistency of the Configuration Items in your Service Manager CMDB.

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Since using Provance, I have been able to finally capture all of our enterprise wide assets, and organize them for optimum tracking and reporting.

Anthony Suffness, Technical Support Manager
SHI