Provance IT Service Management for Microsoft Dynamics 365

Migrate from System Center Service Manager to Provance ITSM and Dynamics 365

Read an Independent Review of Provance ITSM

Download an in-depth review by ITSM Tools, an ITSM industry analyst firm.

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From Service Manager to Provance ITSM - A Step Forward

It's easier than you think. Find out more info on our upcoming webcast series. 

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Modern Service Management Webinar

Learn how to evolve from traditional ITSM to Modern Service Management in the Microsoft & Provance On-Demand Webinar.

See a Demo!

Watch a recorded Provance IT Service Management Webinar and see it in action. Only half an hour long.

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Migrate from System Center Service Manager to Provance ITSM and Dynamics 365

Time for a Digital Transformation? It’s easier than you think. 

Are you looking for a modern SaaS ITSM solution, but don’t want a big migration project? Are you experiencing rising demand for more and more cloud applications, but are challenged from managing hybrid worlds? Dealing with increased business scrutiny and expectations? Want better dashboards and business intelligence? Integrating new data sources? Need to deliver a better experience to both IT and non-IT employees?

Provance® IT Service Management extends the powerful and intuitive Microsoft Dynamics® 365 platform, providing a flexible and cost-effective IT Service and Asset Management solution. Powered by Dynamics 365 and with native integration to Office 365®, Provance IT Service Management is optimized for use with System Center and Microsoft Intelligent Cloud solutions, letting you continue to capitalize on your existing investments and the familiarity of Microsoft productivity and management tools. As a PinkVerify™ certified solution for 11 ITIL® processes, Provance ITSM lets you leverage built-in best practices right from the start—no developer skills needed. Plus, Provance ITSM is portable—allowing you to deploy on-premise or online in Dynamics 365 and easily move from one to the other.  

How does Provance ITSM look?



Why Migrate?

Key Benefits

Improve User Experience

Employ familiar Microsoft tools to provide personalized, high-touch interactions or to serve different needs in different ways—increasing satisfaction among agents, IT teams, executives, internal employees and external customers.

Get Maximum Flexibility

Deploy as an online or on-premise solution and manage services regardless of the environment (cloud, on-premises, hybrid) across Microsoft or non-Microsoft infrastructure. Completely web-based, no client installs required. Access the intuitive HTML5 User Interface from any device or location. Configuration is easy. Plus, it's mobile-friendly 

Leverage Painless Reporting

Gain greater clarity with real-time out-of-the-box service-related dashboards and reports that can be easily modified without coding. Integrate Power BI to analyze data across the business. Use customizable Microsoft Word and Excel templates to instantly collect, correlate and aggregate real-time data. Provance ITSM empowers users to easily create and save their own dashboards, reports, and views getting the insight they need, when they need it. No SQL reporting skills or data warehouse required.

Break Down Data Silos

From a central repository, manage and store real-time data connected to issues, services, hardware and software assets, SLAs and more—no data latency, no specialized and disparate skillsets required. Remove the management silos between inter-dependent IT assets, IT services and critical operational management information to reduce costs and support business success. 

Build on ITIL Foundation

Reduce risk and achieve first-rate service by following a proven process for efficient and effective service delivery. Highly intuitive and with step-by-step guidance, support business success with reliable, predictable and efficient IT fulfillment. Easily configure out-of-the-box forms, workflows and automation to suit your organizational needs.

All-In-One Management

No need to purchase and manage separate upgrades of third-party tools from multiple vendors to get the functionality you need—everything you need for exceptional and cost-effective service delivery resides within Provance ITSM.

Incident, Change, Service Request Fulfillment and Problem Management

Gain ITIL certified best practices for services-centric IT processes right out-of-the-box. Intuitive dashboards and workflows increase efficiency and reduce time spent. Automated issue escalation and auto routing of incidents and service requests ensure faster resolution with minimum end user effort. Step-by-step guidance reduces errors and produces consistency.

IT Asset Management

Take control of costs, increase efficiency and reduce risk with the management of hardware and software assets across the entire life cycle, from request to disposal. Combine, consolidate and align the management of assets along with the management of services to achieve greater efficiencies and lower costs.

Code-Free Configuration

Easily modify forms, workflows, automations, dashboards and reports—tailor Provance ITSM to suit your unique organizational needs—no developer skills required.

SLA Management

Determine issue resolution priority based on the service level required. Countdown clocks, color-coded icons and notifications warn of SLA breaches before they happen.

Release and Deployment Management

Facilitate internal and external communications and keep important software updates and deployments organized such as having them associated to incidents, problems or services.

Self-Service Portal

Fast, lightweight and completely configurable for the needs of your business. You can deflect tickets and provide end users with a way to efficiently and effectively resolve both common and minor IT issues.

Knowledge Management

Easily create knowledge base articles and publish within the self-service portal. Tickets also display relevant associated knowledge base articles, giving you the information you need right within the same view. You can also import or connect to third-party knowledge bases.

System Center, Azure security & operations Management (formerly Operations Management Suite) Integration and Service Maps

Continue to leverage your current or future investments in System Center and Azure security & operations management (formerly Operations Management Suite (OMS)) with Provance IT Service Management out-of-the-box connectors. Automatically create incidents from System Center Operations Manager or Azure security & operations management alerts. Bring in detailed hardware component data and discovered software items from System Center Configuration Manager. And easily migrate legacy work items and assets from System Center Service Manager. And improve monitoring by capitalizing on the Provance ITSM connector to Service Maps.

Office 365 Integration

Empower internal teams and improve user experience by using familiar tools—Word, Excel, OneNote®, SharePoint®, Outlook®, Skype® for Business—that increase productivity, improve collaboration, and deliver easily creatable and customizable business documents and reports.

Visual Team Studio Integration

Allow developers to create, track and provide updates of work items related to ITSM tickets—all with Provance ITSM.

Dynamics 365 Platform

Flexible, robust and user-friendly, keep important information all within a single platform. The Dynamics 365 platform lets you manage business functions seamlessly across Project Service, Field Service, Marketing, Sales and Operations. Plus, you can leverage the Dynamics 365 connection to Microsoft Business Intelligent Cloud solutions, such as Cortana Intelligence, Microsoft Flow, Power BI, Azure IoT, Common Data Model and Power Apps.

PinkVerify Certified for 11 ITIL Processes

  • Incident Management                              
  • Problem Management
  • Change Management
  • Request Fulfillment
  • Release Management
  • Knowledge Management
  • Service Continuity
  • Service Portfolio
  • Service Catalog
  • Service Level Management
  • Event Management

Migration Made Easy

The Provance methodology and toolset lets you benefit from the ITIL best practices and workflows, while also retaining the value from your existing and historical data from System Center Service Manager. For instance, the Provance IT Service Management built-in Service Manager connector lets you import closed work items and relate them to current assets and users. While the System Center Orchestrator and Azure Automation connectors lets you leverage the automations you’ve already put in place. With the Provance methodology and toolset you can import only what you need and leave the rest behind.