Provance IT Service Management for Managed Service Providers

Leverage Microsoft Dynamics® 365 to deliver exceptional customer service  

Managed Service Providers

Reap the benefits of Digital Transformation with Modern Service Management on Dynamics 365 and Provance ITSM. Watch our on-demand webcast. 

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Read an Independent Review of Provance ITSM

Download an in-depth review by ITSM Tools, an ITSM industry analyst firm.

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Modern Service Management Webcast Series

Learn how to evolve to Modern Service Management. Watch our two-part webcast series. 

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See a Demo!

Watch our Provance IT Service Management on-demand webinar and see it in action. Only half an hour long.

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Leverage Microsoft Dynamics 365 to deliver exceptional customer service.

Provance IT Service Management extends the powerful and intuitive Microsoft Dynamics® 365 platform (Dynamics CRM), providing a flexible and cost-effective IT Service Management (ITSM) and IT Asset Management (ITAM) solution for Managed Service Providers (MSPs). Provance ITSM lets you increase revenue, decrease costs and empower teams to deliver great customer experiences. Powered by Dynamics 365 and with native integration to Office 365™, Provance ITSM is optimized for use with Microsoft Intelligent Business Cloud solutions and System Center, letting you strongly capitalize on your existing investments and the familiarity of Microsoft management and productivity tools.

Effective IT Service Management is all about process. As a PinkVerify™ certified solution for 11 ITIL® processes, Provance ITSM lets you leverage built-in ITIL best practices to streamline service processes without compromising user experience for agents or customers. And you can easily modify and automate without coding.

Key Benefits for Managed Service Providers

Increase Customer Satisfaction

Deliver expertise and value to your customers while responding swiftly and accurately to issues. Provance ITSM lets you quickly and easily retrieve relevant and important information such as account details, services, related assets, escalations, SLAs, history and more—letting you provide personalized and immersive client experiences.

Gain a Competitive Edge

Without causing internal disorganization or increasing workloads and costs, Provance ITSM lets you tailor service offerings to meet unique customer requirements. Since Provance ITSM runs natively with Dynamics and integrates with Office 365 and more, you can give agents and your customers familiar tools to use and flexibility on how to work together. 

Enable Better Decision Making

Manage services by customer. Get greater clarity, visibility and insight into the “what’s happening” with service-related dashboards and robust reporting capabilities of Provance ITSM. You can use customizable Microsoft Word and Excel templates, along with Power BI to instantly collect and correlate real-time data from a single customer or across segments or service areas.

Maximum Flexibility

Deploy anywhere and manage anything. Provance ITSM is available as an online or on-premise solution and is accessible from any device simply through a browser, or native app experience for Android, iOS and Windows 10. You can manage services regardless of the environment (cloud, on-premise or hybrid), and on Microsoft or non-Microsoft infrastructure. Plus, Provance ITSM is portable—allowing you to move between on-premise and cloud, if needed.

See the capabilities of the Provance ITSM solution ...

“As a leading UK Managed Services Provider, we see OMS as offering us an opportunity to differentiate our services, add value to our customers, and support our digital transformation roadmap. Provance ITSM for Dynamics 365 is already a strategic solution for Ultima and the Provance ITSM connector for OMS gives us important added capabilities.”

Simon Waters, Managed Services Director at Ultima Business Solutions