ITSM and ITAM. Built on Power Platform

The only ITIL-aligned service and asset management applications that install directly in your Microsoft tenant, giving you control of your AI, data, and security.

Customer Spotlight

How Leeds City Council Modernized IT Service Delivery in Just 12 Weeks

Trusted by organizations worldwide

If you think ITSM and ITAM can’t contribute business value, you’re missing out

Too many organizations see IT services management and IT asset management as standalone and siloed — necessary, but they don’t add much to the business.

Those organizations are missing out.

The truth is, ITSM and ITAM are usually held back by fragmented, outdated tools that cost too much and don’t integrate with the rest of the business. Technical debt, clumsy workarounds and poor visibility keep teams from delivering the service experiences users expect.

To deliver real value, ITSM and ITAM need to be part of the business — integrated into the same IT and application ecosystem they’re meant to support.

For organizations standardized on Microsoft, Provance ServiceTeam transforms ITSM and ITAM into powerful business enablers. That’s because ServiceTeam is the only ITSM and ITAM offering that’s native to Microsoft Power Platform.

The Power of Provance

Microsoft-native ITSM/ITAM

ServiceTeam ITSM and ITAM are Power Apps built on Power Platform and Dataverse. You get the Microsoft look and feel your team knows, with Copilot and Teams as native apps and out-of-the-box Power BI reporting on all your data.

Integration and control

ServiceTeam installs inside your own tenant, not as an external system you connect to. Control, data, security and AI stay with you so your existing compliance and data sovereignty rules already apply.

One platform, lower TCO

Consolidate service and asset management onto the platform you already license — one data store, one set of admin skills, no duplicate infrastructure, no integration. AI and low-code configuration keep changes in-house.

New capabilities on release

Microsoft is continuously updating and enhancing Power Platform, Copilot and Dataverse. Inherit key advances automatically and choose the AI features you want to manage costs and meet regional use and regulatory requirements.

Provance keeps municipal services flowing for Leeds City Council

Enhanced business value. Streamlined service excellence.

IT leaders love us

ServiceTeam lets you modernize ITSM and ITAM on the Microsoft platform you already have — consolidating tools and cutting total cost of ownership while keeping your data and AI inside your own Microsoft tenant and providing the full richness of Power BI reporting.

Service desk teams thrive with us

With ServiceTeam ITSM and ITAM, you can reduce ticket volumes, cut resolution times and automate workflows with all the context in a single view, using the Microsoft tools you already know and AI assistance where it helps.

A seamless part of your Microsoft environment

Spanning the Microsoft Power Platform, Microsoft 365, Azure, Dynamics 365 and Standalone Applications

Dynamics 365
Office 365
Microsoft
Teams
Power
Automate
Power Apps
Power BI
ITSM & ITAM

Connectors and
Gateways
Common Data
Service
Pro dev
extensibility
AI, Machine Learning,
Cognitive Services

Explore the Power of the Platform

VDE Services has been and continues to be heavily invested in Microsoft cloud based platform products to run our business, and our partnership with Provance allows us to extend those investments in technology and people expertise to our IT service management operations. The concept of platform in today’s service management world provides a level of efficiency and savings not available from many vendors. Microsoft and Provance provide us with this critical advantage.
Burkhard Strüder, General Manager of VDE Services

Explore more Customer Success Stories

Upcoming Webcast : See ServiceTeam ITSM in Action

Spend 30 minutes with us to see how ServiceTeam ITSM delivers smarter, more efficient service management through practical AI, intelligent automation, and deep integration with Microsoft technologies.

Take the Next Step

Book a demo to learn more about how Microsoft-native ITSM and ITAM from Provance bring more value to your business and a better service experience to your users.

Request a Demo