Webcasts: Why ServiceTeam® ITSM is Better Than Case Management
To the untrained ear, IT Service Management (ITSM) and case management might seem like the same thing, but ITSM goes far beyond case management. In fact, our flagship ITSM Power Apps solution, ServiceTeam® ITSM Professional, is purpose built for Microsoft Partners and MSPs, helping them streamline processes, lower operational costs and exceed customer expectations...
Webcasts: Introducing ServiceTeam® Professional—a New ITSM Power App for Microsoft Partners & MSPs
What makes a Microsoft Partner or MSP go from good to great? Customer Service. In a complex partner ecosystem, we know how important it is to keep customers and stay competitive, which is why we engineered ServiceTeam ITSM Professional with key features to help Microsoft Partners and MSPs boost service delivery excellence and drive business growth.
Webcasts: TechTalk: How the Power Platform Enables Outstanding IT Service Management
Not all ITSM solutions are created equal. What makes our newest ITSM solution, ServiceTeam® ITSM so easy-to-use? Easy-to-modify? Easy-to-implement? The platform is the secret, the Microsoft Power Platform, that is...
Webcasts: Expert Panel Discussion: Building an IT Service Management Strategy to Help Scale Your Microsoft Partner and MSP Business
Has supporting your customers evolved to more than managing simple case tickets? Now Imagine IT service management as a strategic driver of success within your business — quick, nimble, and evolving to take full advantage of the Microsoft technologies that you already use.
Webcasts: Use Your ITSM Data to Improve Customer Experience and Drive More Business
How does an MSP go from good to great? What makes a great Microsoft Partner? Customer experience.
Some of the oldest customer service 101 lessons apply today more than ever. If you, “Fix the Customer First” and you’ll “Keep your Customer Satisfied,” which assures recurring business and long-term success.
Register to watch service channel veteran Howard M. Cohen for this important exploration, the primary goal of which is to justify accurately using perhaps the most overused word in our industry to describe your relationship with your customers: “Partner!”
Webcasts: Introducing ServiceTeam®— Keep Customers, Stay Competitive and Simplify ITSM
What helps a Microsoft Partner go from good to great? Excellent customer service. A great IT Service Management (ITSM) solution will help you keep operational costs low and profits high, while keeping customers more than satisfied. Built by a Microsoft Partner for Microsoft Partners, our ServiceTeam® ITSM Power Apps solution is infused with the same digital DNA as the very same Microsoft ecosystem you depend on and recommend every day.