The Provance Blog will provide you with expert advice, insights and opinions in regard to IT Service Management, Microsoft, Microsoft Dynamics 365 and Microsoft System Center.
An excerpt from the complimentary first issue of the IT asset management information series sponsored by Provance and featuring research from Gartner®
Life cycle is what you do, and asset tracking records what you’ve done. Process is how you do it. Process is the essence of IT asset management.
It’s all about process.
Gartner Research Director Patricia Adams underscores the importance of process and tool support in managing assets through the entire life cycle:
“ITAM depends on robust processes, with tools to automate manual processes. This data then enables organizations to effectively manage IT assets, vendors and a software and hardware asset portfolio from requisition through retirement, thus monitoring the asset's performance throughout its life cycle.” 1
A process is a sequence of activities and tasks for the management of assets through a particular step in the life cycle. Effective processes are designed to achieve specific goals and objectives, take into account corporate polices, standards and procedures, and are modeled on established and proven industry best practices. Proper processes provide control, consistency and accuracy.
Well defined processes that are structured, enforced and automated in a supporting tool are the foundation for IT asset management success.
Download the complimentary first issue of this IT asset management information series featuring research from Gartner for more about
IT Asset Management Processes and Best Practices
The quality of processes implemented in support of an IT asset management program is critical, especially for automated processes that are not under direct human supervision.
Best practice is capturing proven and effective know-how and incorporating it into IT asset management processes.
Aside from the specialized ISO 19770 standards and Microsoft® SAM Optimization Model for software management, no generally recognized framework is available for IT asset management comparable to IT service management frameworks such as ITIL® (IT Infrastructure Library) or the Microsoft Operations Framework (MoF). There are, however, three good sources for best practices:
Effective current practices. Whether or not there is an existing IT asset management program, practices are already in place to perform the IT asset management function. In many cases, these practices have been refined over time to become more effective and better matched to organizational needs. There is no substitute for firsthand learning. Taking the time to identify, formally record and institutionalize successful methods already in place as part of the IT asset management program is the most fundamental and important source of best practices.
IT Asset Management:
It's All About Process
Other blog posts about process and best practice that you may find useful:
Selecting a Tool to Support Your IT Asset Management Processes
Two Dangerous SAM Practices that Could Cost You Millions
Three Data Practices to Keep Your CMDB Clean and Lean
How to Fund and Equip Your IT Asset Management Program
Don't Confuse IT Asset Management and Configuration Management
Industry. Research firms like Gartner, practitioner organizations like the International Association of IT Asset Managers (IAITAM), publications like the ITAM Review, and ITAM events and webinars are excellent sources of best practice information. Experienced IT asset management and software asset management consultants can also provide valuable knowledge and insight.
Tools. Superior IT asset management tools integrate best practices directly to ensure tasks and activities are performed in the correct sequence, that appropriate relationships and interdependencies are taken into account, and that data is properly maintained and updated. For example, a good tool will move child assets when the parent asset location is changed, or remove software assignments automatically when a hardware asset is retired.
Best practice ensures process is optimized based on successful individual and aggregated experience and is directly integrated into better IT asset management tools.
1 Gartner® Research. Hype Cycle for IT Operations Management, Julyl 2013. G00252566