The Provance Blog will provide you with expert advice, insights and opinions in regard to IT Service Management, Microsoft, Microsoft Dynamics 365 and Microsoft System Center.
Modern Service Management represents not only a philosophical change (e.g. DevOps is a core tenant of Modern Service Management), but rethinking the overall approach to IT. It isn’t a framework, and there are no intentions to monetize it. Modern Service Management is simply a continually evolving set of patterns and practices, based on Agile and DevOps practices, leveraging existing and emerging private and public cloud capabilities, that have been collected from organizations – such as Microsoft, partners, and customers – delivering cloud-scale services.
Red more about the 12-step journey.