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Provance ITSM: The 12-Step Journey to Modern Service Management

Modern Service Management represents not only a philosophical change (e.g. DevOps is a core tenant of Modern Service Management), but rethinking the overall approach to IT. It isn’t a framework, and there are no intentions to monetize it. Modern Service Management is simply a continually evolving set of patterns and practices, based on Agile and […]

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IT Service Management: Provance earns certified for Microsoft Dynamics Accreditation - Provance ITSM Has Met Microsoft's Highest Standard for Partner-Developed Software Solutions

Provance announced today that Provance ITSM, a modern, Microsoft-centric IT Service and Asset Management solution powered by Microsoft Dynamics, is now Certified for Microsoft Dynamics, which signifies that the solution has met Microsoft Corp.’s highest standard for partner-developed software. By successfully meeting all certification requirements, Provance ITSM can now carry the distinct Certified for Microsoft […]

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Provance ITSM: Why Transition ITSM to Modern Service Management

Let’s delve into some of the facets of Modern Service Management and why ITSM needs to be modernized. MODERN SERVICE MANAGEMENT Modern Service Management, coined in early 2016 by Microsoft Enterprise Services, is not a framework, certification/training model, or a means to generate revenue. Nor is it a marketing campaign from Microsoft. In fact, at […]

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Events: Provance Recognized as Winner of 2018 Microsoft Business Applications Platform Partner of the Year Award.

Provance today announced it has won the 2018 Microsoft Business Applications Platform Partner of the Year award. The company was honored among a global field of top Microsoft partners for demonstrating excellence in innovation and implementation of customer solutions based on Microsoft technology. “We are thrilled to have won the Microsoft Business Applications Platform Partner […]

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IT Service Management: Modernize ITSM: Transform Digitally and Move from Being Costly to Valued

It’s an interesting and challenging time to be in IT service management (ITSM). We’re in the midst of a digital revolution, that many call the fourth industrial revolution, where leaders are inventing the future instead of trying to predict it. Investment in digital transformation technology by businesses is skyrocketing, while traditional investment in IT is […]

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Provance ITSM: Modern IT Service Management By John Clark

An often asked question, according to John Clark, Modern Service Management Architect of Microsoft, is; Why doesn’t Microsoft have a dominant IT Service Management tool in the marketplace. He says that the Microsoft Intelligent Cloud Platform along with their modern approach and perspective on IT Service Management provides the answer. Read more about it in […]

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