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IT Service Management: How Modern Service Management aligns with the IT4IT movement

In a recent post by John M. Clark, ITSM Architect at Microsoft, he details the results of a recent “Hackathon” between ITSM professionals in which it was revealed that Microsoft IT Service Management (ITSM) offerings and services, including the Provance ITSM solution, can and have aligned to the modern ideals of IT4IT. Modern Service Management is Microsoft Services’ updated approach to Service Management—helping customers incorporate cloud technologies to become more efficient, cost-effective and agile.

Read more: Modern Service Management and IT4IT: A Microsoft Hackathon Project

Read ITSM Tools – an indepenent industry analyst firm – conducts a review of ServiceTeam ITSM.


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