Provance ITSM: The 12-Step Journey to Modern Service Management
Modern Service Management represents not only a philosophical change (e.g. DevOps is a core tenant of Modern Service Management), but rethinking the overall approach to IT. It isn’t a framework, and there are no intentions to monetize it. Modern Service Management is simply a continually evolving set of patterns and practices, based on Agile and DevOps practices, leveraging existing and emerging private and public cloud capabilities, that have been collected from organizations – such as Microsoft, partners, and customers – delivering cloud-scale services.
Red more about the 12-step journey.