Provance ITSM: The 12-Step Journey to Modern Service Management

Modern Service Management represents not only a philosophical change (e.g. DevOps is a core tenant of Modern Service Management), but rethinking the overall approach to IT. It isn’t a framework, and there are no intentions to monetize it. Modern Service Management is simply a continually evolving set of patterns and practices, based on Agile and DevOps practices, leveraging existing and emerging private and public cloud capabilities, that have been collected from organizations – such as Microsoft, partners, and customers – delivering cloud-scale services.

Red more about the 12-step journey.

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At Provance, we go out of our way to bring you great service. That’s in our digital DNA. Your IT success is our success.