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A Microsoft-Centric ITSM Solution that helps you reduce operating costs and gain a customer-centric edge
IT service management is a strategic driver of success within your industry—to be great, you must keep operational costs low and profits high, while also keeping customers more than satisfied. And as a Microsoft-centric MSP, you must be quick, nimble and constantly evolving to take full advantage of the Microsoft technologies that will drive your business success now and into the future.
Born in the Cloud, ServiceTeam® ITSM Power Apps are infused with the same digital DNA as the very same Microsoft ecosystem you depend on every day—leveraging both Microsoft Dynamics 365 and the Power Platform. Built by a Microsoft Partner for Microsoft Partners, ServiceTeam helps you increase revenue, improve your bottom line and empower teams to proactively deliver great customer experiences. ServiceTeam augments your Microsoft work environment with the flexibility of codeless configuration, the ease of-out-of-the-box integrations, and the cost-effectiveness of automation and ticket templating, which saves you money, while increasing your value in the eyes of your customers. Additionally, ServiceTeam lets you leverage a single, multi-tenant platform to gain a 360 degree view of your customer—from sales, to support, to services to finance. It’s the power of Power Apps, the Power Platform and Dynamics 365 that makes this possible.
Key Benefits for Managed Service Providers
Leverage the Same Microsoft Technologies for Flexibility, Dependability and Security
ServiceTeam runs natively in the Microsoft Power Platform and Dynamics 365, leveraging Azure, Power BI, Office 365 System Center and more. Since your customers rely on Microsoft technologies to run their businesses, by deploying ServiceTeam you can show your customers that you also depend on—and believe in—these very same technologies to power your business. As Microsoft technologies evolve and benefit from Microsoft investments so too will ServiceTeam and, therefore, you. And with ServiceTeam, you can leverage existing Microsoft-related skillsets and investments, which will help you reduce upfront costs, achieve profitability faster and ensure ROI. Unlike other ITSM solutions, everything you need for operational efficiency and exceptional customer service resides within ServiceTeam and the Microsoft technology stack.
Reduce the Workload and Costs
ServiceTeam lets you leverage ITIL® best practices, streamline operations, and reduce upfront customer onboarding costs to get to profitable revenue faster. Since ServiceTeam runs natively in the Microsoft Power Platform and Dynamics 365, there’s no need to continually update integrations as systems modernize and change, nor any need to replicate data across siloed applications—reducing the resources needed to get the job done. With ServiceTeam you can employ repeatable processes, provide structured service offerings and make the day-to-day life of your team easier. Automations can take care of frequent and repetitive tasks and even complex workflows too. SLAs keep you on track. Codeless configuration lets you quickly modify when necessary to save time and address specific needs. And ticket templates let you standardize information obtained and reduce errors. ServiceTeam is engineered to help you, so you can better serve your customers.
Gain a Competitive Advantage
Employ automated touchless service requests. Standardize with ticket templates. Rely on ITIL® for ITSM best practices. ServiceTeam gives you all the capabilities you need to keep operational costs low, profit from economies of scale and provide customer-centric service. But, what if every one of your customers has different needs? With code-free configuration, ServiceTeam lets you tailor your services easily and cost-effectively, whether it’s through unique automations, ticket templates, knowledge articles, SLAs or with a custom branded portal. With ServiceTeam, you can still be customer-centric while keeping operational costs low.
Deliver Personalized Customer Service Without Impacting the Bottom Line
Next generation MSPs deliver engaging and personalized IT services, increasing customer satisfaction and supporting their customers’ success, which in turn helps them discover new opportunities, ensure repeat business and recurring revenue. ServiceTeam lets you quickly and easily retrieve relevant information such as account details, services, escalations, SLAs, history and more—letting you provide personalized and immersive client experiences. Moreover, ServiceTeam also lets you proactively discover, identify and remediate issues—before your customer is even aware there is a problem. Become a trusted advisor by delivering expertise and value to your customers with ServiceTeam.
A 360 Degree View of Your Customer
Microsoft Dataverse is the backbone of ServiceTeam, providing a single source of truth, letting your key stakeholders view information needed for great customer service. Unify the sales and services teams to improve customer satisfaction, upsell new services and increase recurring revenue. Authorize sales to see tickets, service requests and contracts, helping them be more knowledgeable about their customers’ needs and business.
Enable Better Decision Making
Create a holistic view of the state of your customers and the health of your services. ServiceTeam lets you gain greater clarity, visibility and insight into the “what’s happening” with service-related dashboards, views and reports. Leverage the ServiceTeam extensive out-of-the-box Power BI reports to gain answers and intelligent insights regarding day-to-day service-related activities and tasks.
Benefit from Maximum Flexibility
Deploy anywhere and manage anything. Cost-effectively adapt to changing business needs without delay. Easily create and modify forms, templates, automations and business process workflows as needed, all without coding. Leverage Microsoft Power Apps and Power Automate to connect ServiceTeam to other applications, using the leading low-code Power Platform and Dynamics 365. Easily Tailor ServiceTeam for your own specific purposes, policies, and structure using your internal expertise in Microsoft technologies. ServiceTeam lets you use the tools you are most familiar with like PowerShell and Power Automate to automate service tasks. Moreover, you can take advantage of an array of built-in connectors to various Microsoft and non-Microsoft products, including, Azure Monitor, Azure Intune, System Center, Power BI, Azure DevOps, Azure Active Directory, Jira, SolarWinds and more.
Whitepapers: Why CIOs, CTOs and ITSM Pros Choose ServiceTeam
Discover why Microsoft-focused CIOs, CTOs and Industry Pros choose Provance ServiceTeam to streamline costs and elevate IT services—thanks to its smart, Power Platform-based design and proven customer benefits.
Latest Success Story: City of London Takes Charge with ServiceTeam ITSM
“After being hamstrung by a shared ITSM solution for many years, we identified that beyond our key considerations of flexibility, expandability, security and cost, it was undeniably important to have a new Cloud ITSM solution that we could manage and own in-house—easily implementing changes at will, as needed.” —Dawn Polain, Service Delivery Manager at the City of London and the City of London Police.
Blog Post : More Than Just An App on Microsoft Azure: How Azure Capabilities Flow Through ServiceTeam Power Apps to Benefit our Customers
Over 95 percent of Fortune 500 companies are using Microsoft Azure. Even though it was only released in 2010 (originally as Windows Azure) and was rather late to the game for cloud computing platforms, Azure has grown and is outpacing its peers…
Webcasts: Expert Panel Discussion: Building an IT Service Management Strategy to Help Scale Your Microsoft Partner and MSP Business
Has supporting your customers evolved to more than managing simple case tickets? Now Imagine IT service management as a strategic driver of success within your business — quick, nimble, and evolving to take full advantage of the Microsoft technologies that you already use.
Blog Post: Great IT Service Management: What You Need to Know – What You Need to Do
Just as a great coach is a major component of creating a winning team, a great service manager is a major component of creating great customer service. There are some things we know instinctively about great service managers. They must have a tremendous commitment to delivering great customer service, and to earning high grades on […]
Blog Post: How ServiceTeam® ITSM Leverages User-Centered Methods to Enhance the Agent Experience
Today, Service Desk agents need a solution that emulates their own natural way of working and they need the right tools to support that natural behavior to best service their end-users, whether that’s customers or employees. When we engineered ServiceTeam ITSM, we used user-centered methods to inform our design decisions to incorporate the user’s (agents, […]
Webcasts: TechTalk: How the Power Platform Enables Outstanding ITSM
Not all ITSM solutions are created equal. What makes our newest ITSM solution, ServiceTeam® ITSM so easy-to-use? Easy-to-modify? Easy-to-implement? The platform is the secret, the Microsoft Power Platform, that is...