ServiceTeam® for Managed Service Providers

IT service management is a strategic driver of success within your industry­­—to be great, you must keep operational costs low and profits high, while also keeping customers more than satisfied. And as a Microsoft-centric MSP, you must be quick, nimble and constantly evolving to take full advantage of the Microsoft technologies that will drive your business success now and into the future.

Born in the Cloud, ServiceTeam® is a family of ITSM Power Apps that are infused with the same digital DNA as the very same Microsoft ecosystem you depend on every day. Built by a Microsoft Partner for Microsoft Partners, ServiceTeam helps you increase revenue, improve your bottom line and empower teams to proactively deliver great customer experiences. ServiceTeam augments your Microsoft work environment with the flexibility of codeless configuration, the ease of-out-of-the-box integrations, and the cost-effectiveness of automation and ticket templating, which saves you money, while increasing your value in the eyes of your customers. Additionally, ServiceTeam lets you leverage a single, multi-tenant platform to gain a 360 degree view of your customer—from sales, to support, to services to finance. It’s the power of Power Apps, the Power Platform and Dynamics 365 that makes this possible.

Key Benefits for Managed Service Providers

Leverage the Same Microsoft Technologies for Flexibility, Dependability and Security

ServiceTeam runs natively in the Microsoft Power Platform and Dynamics 365, leveraging Azure, Power BI, Office 365 System Center and more. Since your customers rely on Microsoft technologies to run their businesses, by deploying ServiceTeam you can show your customers that you also depend on—and believe in—these very same technologies to power your business. As Microsoft technologies evolve and benefit from Microsoft investments so too will ServiceTeam and, therefore, you. And with ServiceTeam, you can leverage existing Microsoft-related skillsets and investments, which will help you reduce upfront costs, achieve profitability faster and ensure ROI. Unlike other ITSM solutions, everything you need for operational efficiency and exceptional customer service resides within ServiceTeam and the Microsoft technology stack.

Reduce the Workload and Costs

ServiceTeam lets you leverage ITIL® best practices, streamline operations, and reduce upfront customer onboarding costs to get to profitable revenue faster. Since ServiceTeam runs natively in the Power Platform and Dynamics 365, there’s no need to continually update integrations as systems modernize and change, nor any need to replicate data across siloed applications—reducing the resources needed to get the job done. With ServiceTeam you can employ repeatable processes, provide structured service offerings and make the day-to-day life of your team easier. Automations can take care of frequent and repetitive tasks and even complex workflows too. SLAs keep you on track. Codeless configuration lets you quickly modify when necessary to save time and address specific needs. And ticket templates let you standardize information obtained and reduce errors. ServiceTeam is engineered to help you, so you can better serve your customers.

Gain a Competitive Advantage

Employ automated touchless service requests. Standardize with ticket templates. Rely on ITIL® for ITSM best practices. ServiceTeam gives you all the capabilities you need to keep operational costs low, profit from economies of scale and provide customer-centric service. But, what if every one of your customers has different needs? With code-free configuration, ServiceTeam lets you tailor your services easily and cost-effectively, whether it’s through unique automations, ticket templates, knowledge articles, SLAs or with a custom branded portal. With ServiceTeam, you can still be customer-centric while keeping operational costs low.

Deliver Personalized Customer Service Without Impacting the Bottom Line

Next generation MSPs deliver engaging and personalized IT services, increasing customer satisfaction and supporting their customers’ success, which in turn helps them discover new opportunities, ensure repeat business and recurring revenue. ServiceTeam lets you quickly and easily retrieve relevant information such as account details, services, escalations, SLAs, history and more—letting you provide personalized and immersive client experiences. Moreover, ServiceTeam also lets you proactively discover, identify and remediate issues—before your customer is even aware there is a problem. Become a trusted advisor by delivering expertise and value to your customers with ServiceTeam.

A 360 Degree View of Your Customer

Microsoft Dataverse is the backbone of ServiceTeam, providing a single source of truth, letting your key stakeholders view information needed for great customer service. Unify the sales and services teams to improve customer satisfaction, upsell new services and increase recurring revenue. Authorize sales to see tickets, service requests and contracts, helping them be more knowledgeable about their customers’ needs and business.

Enable Better Decision Making

Create a holistic view of the state of your customers and the health of your services. ServiceTeam lets you gain greater clarity, visibility and insight into the “what’s happening” with service-related dashboards, views and reports. Leverage the ServiceTeam extensive out-of-the-box Power BI reports to gain answers and intelligent insights regarding day-to-day service-related activities and tasks.

Benefit from Maximum Flexibility

Deploy anywhere and manage anything. Cost-effectively adapt to changing business needs without delay. Easily create and modify forms, templates, automations and business process workflows as needed, all without coding. Leverage Power Apps and Power Automate to connect ServiceTeam to other applications, using the leading low-code Power Platform and Dynamics 365. Easily Tailor ServiceTeam for your own specific purposes, policies, and structure using your internal expertise in Microsoft technologies. ServiceTeam lets you use the tools you are most familiar with like PowerShell and Power Automate to automate service tasks. Moreover, you can take advantage of an array of built-in connectors to various Microsoft and non-Microsoft products, including, Azure Monitor, Azure Intune, System Center, Power BI, Azure DevOps, Azure Active Directory, Jira, SolarWinds and more.

Read about ServiceTeam capabilities…