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A Microsoft-Centric ITSM Solution that helps you reduce operating costs and gain a customer-centric edge

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10th Magnitude Builds a Managed Services Business From the Ground Up

“When we decided to start our Managed Services division in 2017, we evaluated various ITSM solutions strengths and weaknesses, but when we discovered Provance we saw the synergies right away—the fact that Provance ITSM runs natively on the Dynamics 365 platform and had built-in integrations to Azure Monitor and Azure Automation meant that we could have a single source of truth for ourselves and all our clients.”

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Webcasts: Use Your ITSM Data to Improve Customer Experience and Drive More Business

How does an MSP go from good to great? What makes a great Microsoft Partner? Customer experience.

Some of the oldest customer service 101 lessons apply today more than ever. If you, “Fix the Customer First” and you’ll “Keep your Customer Satisfied,” which assures recurring business and long-term success.

Register to watch service channel veteran Howard M. Cohen for this important exploration, the primary goal of which is to justify accurately using perhaps the most overused word in our industry to describe your relationship with your customers: “Partner!”

Key Capabilities

Take Advantage of ServiceTeam productivity-boosting capabilities for improved satisfaction and cost-efficiencies.

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Conceived in the Microsoft Power Platform

ServiceTeam empowers IT to deliver modern, effective and intelligent customer service utilizing the latest and greatest technology from Microsoft, the Power Platform.

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Dashboards and Reports

ServiceTeam provides out-of-the-box Power BI dashboards and reports to visually communicate and deliver intelligent ITSM insights and answers to common questions for managers and key stakeholders.

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Codeless Configuration

Codeless configuration means you can adapt quickly, without requiring expensive outside experts, saving you time and money while providing affordable IT services your business needs today.

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Self-Service Portal

With ServiceTeam, you can inform end-users about available services as well as notifications about known issues, current events, and company news.

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Ready to Get Started

At Provance, we go out of our way to bring you great service. That’s in our digital DNA. Your IT success is our success.

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