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How To: A Deeper Dive Into Service Level Management: Monitoring Service Health

Paramount to delivering great customer service is monitoring the health of IT by services. The Provance ITSM Service Health dashboard lets you not only monitor incidents, requests, changes, events and problems by a service but it lets you compare your service performance against pre-set baselines ensuring you are always on top of what’s happening in […]

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How To: A Deeper Dive Into Service Level Management: How to Configure SLAs

There is no question that with the rise of digital technologies, there’s been a corresponding rise in demand for better customer service, which is not only impacting how companies must respond to their customers, but how IT must now respond to their colleagues, or in the case of Managed Service Providers, their clients. We know […]

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IT Service Management: Want Customer Charts on Your Portal?

Ever come across a customer that asked to see data based on tickets they have submitted? OF COURSE! You give them an entity list of records that shows open, closed and maybe all the tickets they have submitted. But they want more (they always do right?). Using Provance ITSM for Dynamics 365 can make this […]

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General: How to leverage PowerShell for task automation in Provance ITSM

Want to understand how to integrate and automate Provance ITSM with your current IT environment? This post will shed some light on this topic, describing some use-case scenarios, the modules available and what this allows you to do with Provance ITSM. At the end of this blog post, you’ll have an overview of possible uses […]

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How To: How to Take Advantage of Microsoft Flow to Connect your Data Silos with Provance ITSM

Flow (now Microsoft Automate) is a tool by Microsoft that lets you automate workflows, synchronize files, collect data and get notifications between various Microsoft and non-Microsoft services. Some examples of what you can do with Microsoft Flow: Automate time-consuming tasks between services. Simplify and automate approval processes with an in-email approval button. Integrate with Power […]

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How To: The Power of Provance IT Service Management and Office 365: Take Advantage of Skype for Business (now Microsoft Teams)

The widespread use of digital technology is not only transforming the way we engage with each other, but also changing our expectations regarding what is considered good service. Rising customer expectations are now creating a new service-driven economy. Regardless of whether your customers are internal or external, it is now more important than ever that […]

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