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IT Asset Management: ITSM and ITAM Work Better Together
Typically, IT Service Management (ITSM) and IT Asset Management (ITAM) are implemented in separate areas of the organization with entirely different business objectives and mandates. Some of their underlying processes, however, are already highly interrelated; they often share the same technology and data. If you combine them within a single application and single platform, you […]
Provance ITSM: The 12-Step Journey to Modern Service Management
Modern Service Management represents not only a philosophical change (e.g. DevOps is a core tenant of Modern Service Management), but rethinking the overall approach to IT. It isn’t a framework, and there are no intentions to monetize it. Modern Service Management is simply a continually evolving set of patterns and practices, based on Agile and […]
Microsoft Dynamics: How Provance ITSM Greases the Wheels of Your Knowledge Management Program
The benefits of a great knowledge management process far outweighs the time to set one up. In fact, without a great knowledge management process in place, all that time you used to set up a self-service portal could go to waste. Poor knowledge management often results in more tickets, more phone calls, and longer time […]
IT Service Management: How to turn Office 365 Service Information into Provance ITSM Notifications
First, let me explain what a Provance ITSM notification is—it’s a communication tool that lets the Service Desk tell users important information across Provance ITSM and the self-service portal. Here is a screenshot of a Provance ITSM notification: Provance ITSM notifications can be used, for example, to remind agents to complete steps to ensure quality […]
IT Service Management: How to use Azure Watchers to Integrate your Third-Party On-Premise Monitoring Solution with Provance ITSM
Let’s start with a scenario. The Service Desk gets a high-priority email because Jane Doe in Accounting can’t access her ERP application. It’s the 23rd email that they’ve received about this very issue, that’s on top of the 10 tickets that have been logged wondering when the service will be restored regardless of the notification […]
IT Service Management: Provance earns certified for Microsoft Dynamics Accreditation - Provance ITSM Has Met Microsoft's Highest Standard for Partner-Developed Software Solutions
Provance announced today that Provance ITSM, a modern, Microsoft-centric IT Service and Asset Management solution powered by Microsoft Dynamics, is now Certified for Microsoft Dynamics, which signifies that the solution has met Microsoft Corp.’s highest standard for partner-developed software. By successfully meeting all certification requirements, Provance ITSM can now carry the distinct Certified for Microsoft […]