How To: How to Take Advantage of Microsoft Flow to Connect your Data Silos with Provance ITSM

Flow (now Microsoft Automate) is a tool by Microsoft that lets you automate workflows, synchronize files, collect data and get notifications between various Microsoft and non-Microsoft services. Some examples of what you can do with Microsoft Flow: Automate time-consuming tasks between services. Simplify and automate approval processes with an in-email approval button. Integrate with Power […]

How To: The Power of Provance IT Service Management and Office 365: Take Advantage of Skype for Business (now Microsoft Teams)

The widespread use of digital technology is not only transforming the way we engage with each other, but also changing our expectations regarding what is considered good service. Rising customer expectations are now creating a new service-driven economy. Regardless of whether your customers are internal or external, it is now more important than ever that […]

How To: The Power of Provance IT Service Management and Office 365: Take Advantage of Outlook

Increase end user satisfaction and your organizational productivity by capitalizing on the features of Outlook® to manage your IT services—whether you’re providing internal IT services or you’re a managed service provider (MSP). The Provance IT Service Management solution is not only ITIL® PinkVerify™ certified but is powered by Microsoft Dynamics® 365 and natively integrates with all […]

General: The Power of Provance IT Service Management and Office 365: Take Advantage of OneNote and SharePoint

There’s no question that change requests, problem management and incident handling can get very complicated. Why not simplify it by using OneNote® and SharePoint®? The ITIL® PinkVerify™ certified Provance IT Service Management solution is powered by Microsoft Dynamics® 365 (Dynamics CRM) and natively integrates with Office 365™. You can increase productivity by keeping important resources together […]

Hardware Asset Management: The Power of Provance IT Service Management and Office 365: Take Advantage of Word and Excel

Why should you reinvent the wheel? You can easily gain efficiency across teams, leveraging your investments, while also improving the end user experience just by simply using tools that are familiar to most: Microsoft’s Word and Excel. We know that for you process is paramount. The ITIL®  PinkVerify™ certified Provance IT Service Management solution natively integrates […]

IT Service Management: How Modern Service Management aligns with the IT4IT movement

In a recent post by John M. Clark, ITSM Architect at Microsoft, he details the results of a recent “Hackathon” between ITSM professionals in which it was revealed that Microsoft IT Service Management (ITSM) offerings and services, including the Provance ITSM solution, can and have aligned to the modern ideals of IT4IT. Modern Service Management […]

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