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IT Asset Management: 5 Ways IT Asset Management Helps You Gain Control When a Crisis Happens

Over the last few years there has been an evolution in IT Asset Management (ITAM) as more and more companies require employees to utilize more and more devices and software to get the job done. This has impacted the ability of IT to get employees back up and running in the event of a crisis—whether […]

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IT Service Management: 5 Top Ways ServiceTeam ITSM Helps Employees Work From Home

The world has been forced to confront COVID-19 and our hearts go out to all the people who have been affected by this terrible virus and the medical professionals who are on the frontlines. Many businesses have responded to government’s call for social distancing by incorporating remote work whenever possible. We’re lucky here at Provance […]

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Provance ITSM: IT Asset Management - Process and Best Practice

Lifecycle is what you do. Asset tracking records are about what you’ve done. Process is, of course, about how you do it. Process is the essence of IT asset management (ITAM). It’s all about process. Gartner Research Director Patricia Adams underscores the importance of process and tool support in managing assets through the entire lifecycle: […]

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IT Asset Management: Top 5 Ways ITAM Saves You Money - Provance

Customer Service expectations are growing; people want better service when necessary. But even as customer service expectations rise, IT budgets will stay the same or might even become more squeezed. You’ll be able to get more out of your IT budget knowing which hardware and software is used across your company, who the users are, and […]

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IT Asset Management: Don't Confuse IT Asset Management and Configuration Management

Configuration Management is not IT asset management. With the popularity of IT management solutions, there’s been some growing confusion between ITAM and configuration management (CM). CM involves the collection, storage, management, update, analysis and presentation of all configuration items, while ITAM is really about the tracking, optimizing and managing of assets across the entire asset […]

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Provance ITSM: The 12-Step Journey to Modern Service Management

Modern Service Management represents not only a philosophical change (e.g. DevOps is a core tenant of Modern Service Management), but rethinking the overall approach to IT. It isn’t a framework, and there are no intentions to monetize it. Modern Service Management is simply a continually evolving set of patterns and practices, based on Agile and […]

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